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If a learner is marked as absent before the test start time or any time in the 24 hour period immediately after the scheduled start, Edexcel Online will allow you to rebook once that 24 hour window has elapsed.
Example:
A test booked for 9 am on the 1st, and students are marked as absent any time between 9 am on the 1st and 9 am on the 2nd, will only have to wait until after 9 am on the 2nd to be rebooked.
If that 24 hour window has already elapsed, and your centre then marks the learner absent, you will only need to wait a further 2 hours before rebooking another test..
If that 24 hour window has elapsed, and the test booking is marked as absent and uploaded, you will be able to re-book after 2 hours has passed.
If you have followed these timescales and you are still unable to re-book your test, please create a case, and a Customer Services Specialist will investigate and provide an update within two working days.
Related Articles:
Pearson Support Portal: Creating An Account
Pearson Support Portal (Staff at Centres & Associates): Creating A Case Record
