iPay/iReceivables: Payment FAQs

1. Select the ‘Spectacles’ icon in the ‘Account Summary’ column for the address appropriate to the invoices you would like to pay:

2. Select the ‘Account’ tab from the top of the screen:

3. Select the checkbox next to each invoice(s)/credit memo(s) you want to pay (please see Invoice/Credit note FAQs for assistance searching for specific invoices), and click the pay button:

4. If the account has a credit/debit card number saved from a previous transaction, you will be taken to the ‘Quick Payment’ page. To complete the payment steps with a saved credit/debit card, please see How can I complete a payment using a saved credit/debit card? 

   If there has been no debit/credit cards saved on the account, you will be taken to the ‘Advanced  Payment’ page. To complete the payment steps with a new credit/debit card, please see How can  I complete a payment using a new credit/debit card? 

1. Select the ‘Spectacles’ icon in the top line of the ‘Account Summary’ column which will show ‘All Locations’ in the Address column:

2. Select the ‘Account’ tab from the top of the screen: 

3. Select the checkbox next to each invoice(s)/credit memo(s) you want to pay (please see Invoice/Credit note FAQs for assistance searching for specific invoices), and click the 'Add to Transaction List’ button: 

Please note: The 'Transaction List' will only visible once you move through to the payment screens, which can only be accessed through one of the invoices selected (see next step).

4. Once all required invoices have been added to the transaction list, click on any of references highlighted in the transaction column to open one of the selected invoices:

5. Select the 'Pay' button located in the upper right corner of the page:

6. You will now be able to view your transaction list under the heading 'Invoice Summary' towards the bottom of the page. This will contain each of the invoices/credit memos that were selected in Step 3:

7. If required, an account with a saved credit/debit card can add a new card detail by selecting the ‘Advanced Payment’ option in the top right corner of the 'Quick Payment' page:

Pearson accepts credit card types: Visa, MasterCard, Discover, and American Express credit cards, plus all major debit cards.

These steps start from the 'Advanced Payment' page. Please see How do I pay invoices from an individual listed address? or How do I pay invoices using ‘all locations’ (multiple addresses)? to reach this stage.

1. Click on the 'Create Credit Card' button:

2. First, complete the name, address and email details in the 'Billing Information' section:

3. Scroll down to enter the card details in the 'Payment Details' section, selecting the 'Card Type', and providing the 'Card Number', 'Expiration Date' and 'CVN'. Once all card details have been added correctly, click on the 'Authorise' button:

Please note: Customers in different countries will see card types which are valid for your region, as per the options shown below for customers in North America:

4. Ensure the card is selected in the 'Saved Credit Cards' section:

5. Click on the 'Apply' button on the top right of the screen:

6. For future payments, select the credit card that was created (see Step 4) and click 'Apply'. 
   Further support in using saved credit/debit cards is shown in the next question.

Pearson accepts credit card types: Visa, MasterCard, Discover, and American Express credit cards, plus all major debit cards.

These steps start from the 'Quick Payment' page. Please see How do I pay invoices from an individual listed address? or How do I pay invoices using ‘all locations’ (multiple addresses)? to reach this stage.

1. You will see your default card details and the balance of the selected invoices under the heading 'Payment Information'  You will be able to see the final 4 digits of the card number and the expiration date:

2. If the presented card details are correct, click on the 'Apply' option in the top right of the page to complete the transaction:

Please note: If the card details are not correct, select 'Advanced payment' option in the top right corner of the 'Quick Payment' page and continue to the next step:

3. If there are multiple saved cards on the account, these will be listed in the 'Saved Credit Cards' section. The card that was shown on the 'Quick Payment' page will be highlighted in blue. To use a different saved card, select one of the other listed card options:

4. To confirm the choice of card, click on the 'Apply' option in the top right of the page:

5. You will now return the 'Quick Payment' page. As per step 2, check the presented card details are correct and click on the 'Apply' option in the top right of the page to complete the transaction:

You can only cancel payments if you haven’t applied the transaction.

To cancel during the transaction, press ‘Cancel’ on the top right of the screen:

This will return you to the Account Details page, where you can deselect the invoice/s you no longer wish to pay.

Should you need to reverse a payment, please create a case, and we will respond to your query.
Choose 'Issue type - Invoicing, Statements and Payments' and then the most appropriate category types from the drop-down options.