iPay: Payment FAQs

1. From the Customer Access page select the Account tab from the top of the screen.

Please note: If you have multiple locations on your account click the Spectacles icon in Account Summary column next to the relevant address for the invoices you would like to pay.

2. Tick the checkbox next to each invoice(s)/credit memo(s) you want to pay.
3. Click the Pay button:

4. If the account has a credit/debit card number saved from a previous transaction, you will be taken to the Quick Payment page. Add your Credit Card expiration date, to validate the card details.
5. Click Apply:

Please note:  Pearson accepts credit card types: Visa, MasterCard, Discover, and American Express credit cards, plus all major debit cards.

 If there have been no debit/credit cards saved on the account, you will be taken to the Advanced  Payment page. To complete the payment steps with a new credit/debit card, please see How can I complete a payment using a new credit/debit card? 

If there are multiple saved cards on the account, these will be listed in the Saved Credit Cards section, then return to the Quick Payment page to Apply the payment.

Important: If the card details are not correct, select Advanced payment option in the top right corner of the Quick Payment page and continue to the next step, re-submitting the correct card details. 

You can only cancel payments if you haven’t applied the transaction.

1. To cancel during the transaction, press Cancel on the top right of the screen of the Quick Payment page. This will return you to the Account Details page, where you can deselect the invoice/s you no longer wish to pay:

2. Should you need to reverse a payment, please create a case, and we'll respond to your query.

Where you experience difficulties in gaining approval for payments of more than £10,000 and may need to part-pay an invoice.  In that event, please take the following steps below. 

1. From the Account screen, tick the checkbox for the invoice you wish to pay.
2. Select Pay:

3. You will be taken to the Quick Payments page.  Click Advanced Payment button:

4. Select the card you wish to process the payment against.
5. Amend the Payment amount in the top row to reflect the amount you wish to pay.
6. Recalculate the values by clicking the Total icon to view the adjusted payment amount.
7. Click on the Apply button located in the bottom right to complete the payment:

Still need help? Contact us.