iPay/iReceivables: Online Account Set Up FAQs

Your online account with Pearson gives you around the clock access to your billing information on our secure Web site. iPay is available twenty-four hours a day, seven days a week and allows you to:

• make secure payments by card online
• download copies of invoices and credit notes
• view or download your current statement of account

iPay has been configured to work with MSWindows and Mac OS X operating systems.

iPay has been configured to work with Internet Explorer, Safari, Google Chrome and Firefox.

It is not currently configured to work on mobile platforms.

We know that protecting customers’ privacy and providing security within our online environment is important, so Pearson takes great precautions to safeguard your personal information and online financial transactions. Measures that we take include:
 

• Password and security protection. You will be asked to log in to the secure section of our website with a password that you select.
• Electronic encryption. Your account and financial information are stored in a secure encryption environment. All online transactions are handled from a secure server and encrypted for transmission.
• Limited access and procedural safeguards. Access to customer account information is restricted solely to the account holder who has registered and provided a username and password.

View our full privacy statement.

By registering with iPay, you agree to our full Terms of use.

To set up an online iPay account, please follow the steps below:

1. To request access to iPay,  please click here and select 'Register Here':

2. You will need: 

• • Your customer account number/s or an invoice number
  • A valid email address.

Please note: When requesting access to a company account, the email address you supply should not be a public domain address, i.e. Yahoo, Gmail, Hotmail, etc.
Please also remember to tell us when you no longer require access to an account, i.e. if you move employment or change role.
Your customer account number and invoice number can be found in the upper right-hand corner of your invoice. Please note, the account number is not your centre or test number.

Once approved, the email address entered will be your username when logging into iPay.

3. In the 'Identifying Using' drop-down field, select either 'Customer Number' or 'Invoices' and enter the appropriate information in the value field. Click 'Next':

4. Select 'All locations' and click 'Next':
   

   Tip: You may see several ‘location’ options. By choosing 'All locations', you’ll be able to see your full account details, including any subsites. More than one authorised person can access all locations. Your regular monthly statement also pulls through information from the ‘all locations’ line.

5. Enter the following information:

• Your first name,
• Last name,
• Phone number (country code required in the following format UK = 44, please do not include + or 00).
• Enter a password (must be at least 8 characters long, contain at least one number and one letter and no-repeat characters.)

This password will be used to log into the iPay system once access is granted.

Once all the required information has been provided, click 'Next':

6. Review the details that you have entered. Review and accept the 'Terms and Conditions', and click 'Submit':

7. You should see the confirmation 'Your registration request was submitted successfully. You will receive a notice by email concerning your request':

8. Once you have completed the registration, Pearson will review your request and email you within 48 hours to validate and confirm your log in details.

The iPay website can be accessed here.

Troubleshooting Tips

I have registered but cannot see my account details:
Check you have entered your account number and not a centre or test centre number. (See Step 2 of the Registration process)

1. Visit the iPay website and log in with your current login details:

2. On the left side of the screen, select 'iReceivables Account Management':

3. Select 'Customer Access' from the options listed:

Yes. If you have more than one Pearson finance account, you can register all of them to be available in iPay.

To request access to additional sites and accounts:

1. Log in to iPay with your current login details:

2. Click 'Manage Customer Account Access':

3. Click 'Request Additional Customer Access':

4. Enter your customer number (see step 2 of the registration process for details of where to find your customer number):

5. Click 'Next' in the top right corner of the page:

6. Select 'All locations' above the list of your centre's addresses and click 'Next' in the top right corner of the page:

7. Review the information displayed and if everything is correct, check the box for the terms and conditions, and click 'Submit' in the top right corner of the page:

Once you have completed the registration, Pearson will review your request and email you within 48 hours to validate and confirm your request. Upon approval, the next time you log in, the new customer account will be available to you. You will need to add credit card information as you did for your first account.

 Troubleshooting Checklist:

If you have registered but cannot see all relevant account transactions:

• Check you requested access to all locations when registering - See Step 4.
• Check that you have requested access to all of your accounts, should you have more than one - Repeat steps 3-7 of the process above, selecting all locations at step 6 as required.
• Check you have selected the appropriate currency according to the currency of the invoices on account:
  • Below the 'Account Summary' title is a 'Currency' field. Ensure the correct currency is selected for your account. Change if necessary and click 'Go'.

1. On the home page, click on the 'Settings' icon  located on the right at the top of the page:
   
   
2. Select 'Preferences' from the available menu options:

3. Scroll down the next page and locate the section headed 'Change Password' and use the boxes provided to update your details:

4. Once the new password has been correctly entered into both boxes, scroll to the bottom of the page and click 'Apply', located in the bottom right corner:

Troubleshooting Tips: Resetting passwords

• Check you are using the same email address used to register; this is your username.

If you are still experiencing problems, please create a case, and a Customer Services Specialist will respond to your query. Choose 'Issue type - Invoicing, Statements and Payments' and then the most appropriate category types from the drop-down options and mention iPay in the description.

1. Click the 'Login Assistance' link on the login page:

2. Enter the email address you used to register, then click the Forgot password button:

You will receive instructions via email on how to reset the password.

Since your email address is your login user name, you will need to complete the Self Registration process with your new email address.