iPay/iReceivables: Online Account FAQ Index

You can also now access your finance account in our self-service portal, iPay.

iPay allows you to:

• Make secure payments by card online
• Download copies of invoices and credit notes
• View or download your current statement of account.

This service is available twenty-four hours a day, seven days a week, all year round.

For further information, click to expand the sections below to read our iPay/iReceivables FAQs.

We encourage all users of the platform to read through these FAQs, beginning with the first article.
A link to the next FAQ section is provided in each.

Online Account Set Up FAQs iPay/iReceivables: Online Account Set Up FAQs What is an iPay online account and what is the advantage of having one? Which operating systems and web browsers can be used to access iPay? How do you keep my account details secure? How do I set up my Online Account? Does iPay work with multiple accounts? Troubleshooting tips: Unable to see all relevant transactions How do I change my password? Troubleshooting tips: Resetting passwords I've forgotten my password. How do I change my email address?

Invoice/Credit note FAQs iPay/iReceivables: Invoice/Credit note FAQs How do I view my account balance? How do I print PDF copies of my invoices and credit notes? How do I print a copy of my statement? How do I view/print a summary to show different transaction types? How can I view open payments (including those resulting from partially applied payments)? How do I view closed payments and scrutinize how they have been applied? How do I view my paid invoices? Will I still receive hard copies of invoices by email or post?

Payment FAQs iPay/iReceivables: Payment FAQs How do I pay invoices from an individual listed address? How do I pay invoices using 'all locations' (multiple addresses)? How can I complete a payment using a new credit/debit card (advanced payment)?  How can I complete a payment using a saved credit/debit card (quick payment)? How do I cancel payment of an invoice made in iPay?

For further support or finance related questions, please create a case and a Customer Services Specialist will respond to your query.
Select the Customer Type as 'Finance' and then 'Accounts and Invoices' as the Request Type from the drop-down options.

Back to Invoice Query, Statements & Payments index page.

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