Completing the Form
In order to successfully submit a query to the Training from Pearson team, please click this link, which will present you with the page below:
In order to submit your request, you will need to log in to your Pearson account. You will be prompted to do this upon clicking ‘Next’ when the appropriate fields have been populated.
Please be sure to populate the following essential categories:
Essential Categories Explained:
What kind of customer are you?: Select an option from the drop-down menu that best represents your role.
Centre Number: Please provide your centre number where applicable.
Issue Type: In order for your query to reach the Training from Pearson team, please select the option Training & Events.
Category Type: This option should be set to Training from Pearson.
If you are a Teacher or Department Head, this option should be set to Training & Events.
Sub-Category Type: This option should be set to Customised Events & Training.
If you are a Teacher or Department Head, this option should be set to Centre-based Training.
Qualifications: The type of qualification in question, e.g. International GCSE, A Level etc.
Qualification Subject: The specific qualification subject that relates to your query.
Describe the issue you are having: A detailed description of your query including as much information included as possible such as full names, email addresses, event codes/titles/dates and anything else that might prove useful in solving your query as efficiently as possible.
When completed, your form should resemble the following example:
Submission:
You will now be able to successfully submit your request by clicking Next at the bottom of the page and following the instructions.
When presented with the successful submission window, you have successfully submitted your request. Please make a note of your query number for future reference, such as the below example:
Related Article:
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