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Please visit our Replacement Documents and Application Information page for important details around types of documents issued, number of copies per application, processing times, costs and terms and conditions before submitting your application.
For most qualifications we issue a 'Certifying Statement of Results' and not a duplicate of the original certificate. Please check our Application information page for further details.
For General Qualifications e.g. GCSE, if you state the qualification and do not list subjects we will send all subjects that we have on record for that qualification. Often schools/colleges use various Awarding Bodies in the same year and some/all of your results could be held with other Awarding Bodies.
We require one application per qualification for most of our qualifications, please refer to Application information page for further details.
We cannot remove subjects that have been awarded from a certificate.
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Processing times
We aim to dispatch the documents in the following timeframes:
- standard applications – 20 working days
- priority applications – 5 working days
- customised letters – 30 working days.
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Prices
- Standard replacement UK certificate - £55
- Standard replacement certificate International delivery - £75
- Priority replacement certificate UK delivery - £75
- Priority replacement certificate International delivery - £95
- Customised letter UK delivery - £110
- Customised letter International delivery - £130
- Additional copies and delivery addresses will be charged in addition and total cost will be displayed upon checkout
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Refunds
We only give a partial refund of £20 (plus courier fees where applicable) if we do not hold your results. The refund is made to the card used to make payment (if the refund is made within six months). Debit/credit card details are deleted from the payment module after six months, so any refunds made after this time may take longer to process and we may use an alternative method.
The priority fee for fast-tracking an application is non-refundable.
No refund is possible if the results are not suitable (in format or content) for your purposes.
We do not issue refunds or partial refunds if applications take longer than the estimated time frames.
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Cancellations
If you decide that you no longer want us to process your application, please contact us as soon as possible. Once we’ve begun processing your application, we'll only issue a partial refund of £20 (plus any courier fees) if you decide you no longer require the service.
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Terms & conditions
You can read full terms and conditions here.
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