Refunds
We only give a partial refund of £20 (plus courier fees where applicable) if you decide to cancel after your application is in process or if we are unable to provide you with a replacement certificate.
The refund is made to the card used to make payment (if the application was made within six months).
Debit/credit card details are deleted from the payment module after six months, so any refunds made after this time may take longer to process and we will require bank details.
- The priority fee for fast-tracking an application is non-refundable
- No refund is possible if the results are not suitable (in format or content) for your purposes
- We do not issue refunds or partial refunds if applications take longer than the estimated time frames.
If you decide that you no longer want us to process your application, please contact us as soon as possible via our Student Services.
Once we’ve begun processing your application, we'll only issue a partial refund of £20 (plus any courier fees) if you decide you no longer require the service.
Any applications over a year old are deleted from our systems to comply with Pearson’s privacy policies. We are unable to refund any application over a year old as we are unable to determine the application status.
