My centre has closed
If your centre has recently closed and you’re looking for advice, please contact our students, parents, and carers support team via our customer contact portal.
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Reporting malpractice
Malpractice needs to be reported differently than other complaints. If you wish to provide evidence of malpractice or maladministration, you should send all the details to pqsmalpractice@pearson.com
You can find further information about malpractice on our website here.
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Complaints about centres
If you have a complaint about a centre that does not involve malpractice or maladministration, you need to give them the opportunity to investigate and respond to your concerns before getting in touch with us.
Please note once a learner has exhausted a centre’s complaints procedure, there will only be certain matters Pearson can then assist with. We cannot assist with matters which are between the centre and the learner, for example, fee disputes.
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