Please click on the relevant platform link below to see a list FAQs and answers:
Single sign-on (SSO)
Q: Forgotten password
A: On the login screen, click "Forgot your username or password?" or use this link.
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Q: Email address of user no longer exists
A: You can still log into Pearson Progress using your username and password. It would be best if you edited your profile to change to the new email address immediately. It is also recommended that you set up a 'reset password via mobile phone' because this option would continue to work should you become locked out of your account before updating your email address.
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Q: I use single sign-on, but I’m locked out; how do I fix this?
A: You have a Pearson username and password if you've ever used a Pearson service before, e.g. ActiveLearn, HNGlobal.
Note: If you have an account but are asked to register, select register and follow the instructions.
Check out these tips for resolving common sign-in issues:
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Username: This may be your email address and differ from your school or institution username.
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Password: This is case-sensitive and has at least 1 uppercase letter, 1 number, and at least 8 characters. Select SHOW to see your password as you enter it.
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Q: I have requested a reset password link, but it has not been received
A: Please check your spam and junk mail folders. The only reason why this may not have been sent is if the email you provided is not an exact match to the email address you have registered in your account. Please try again with an exact match.
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Pearson Progress
Q: Server error
A: This may be a temporary issue. If the issue persists, please take a screenshot and send it to us via the Pearson Associates support portal, and we will ask our technology teams to investigate.
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Q: Which internet browser does Progress work best on?
A: All popular browsers are supported, also tablets and mobile phones for most features.
Platform and compatibility list:
| Device | Support Versions |
|---|
| Windows PCs | Latest version of: Chrome, Firefox, Microsoft Edge |
| Mac PCs | Latest version of: Chrome, Safari, Firefox |
| iOS Phones | Latest version of: Safari, optimization for Chrome |
| Android Phones | Latest version of: Chrome, optimization for EITHER Samsung Internet or UCBrowser |
| Note not compatible with Microsoft Edge pre-version 80 |
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Q: Will Pearson Progress be mandatory for international centres?
A: All new BTEC centres will be expected to start using Pearson Progress as soon as their BTEC qualifications are supported on the platform. Transition for established centres will be gradual. Pearson Progress will become mandatory for all BTEC centres in the future, but the transition will be phased in over time so that centres and learners are appropriately supported.
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Q: Does Pearson Progress work with the new Level 3 Creative subjects where there is no unit grade and the units are graded at criteria level?
A: Yes. Progress has been developed to accommodate the grading requirements of this suite.
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Q: How do I change a mark once submitted?
A: ISVs cannot edit anything in Pearson Progress; please discuss the changes you think should be made with the assessor and record the actions taken or needed in your SV report.
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Q: Are there any limits on file size or type?
A: The maximum file size that can be uploaded is 16GB, but there is no limit on the number of files that can be uploaded. Most of the most popular file types can be uploaded, including image, audio, video and 3D graphics files.
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Q: When do centres start using Pearson Progress?
A: Newly approved BTEC centres should start using Pearson Progress as soon as they start delivering supported programmes. Established BTEC centres should start using Pearson Progress when each new cohort of learners starts a supported BTEC programme.
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Q: How will centres be notified about Progress?
A: The international team have been identifying centres for the transition since 2021 and arranging webinars to demonstrate the platform and features. We will continue to onboard active and new BTEC centres and provide support to centres using Progress.
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Q: Which programmes are supported in Pearson Progress?
A: The majority of the most popular international BTEC qualifications are supported and further BTEC qualifications will be added, including new international products as they are launched.
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Q: How much does Pearson Progress cost?
A: There is no additional cost for centres to use Pearson Progress: it is an integral part of our offer to international centres.
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Q: Do centres register learners on Pearson Progress?
A: In this phase, learners are registered on Edexcel Online (EOL) in the usual way. Learner accounts should be created in Pearson Progress at the start of the course, but learners should also be registered onto the qualification in EOL at the same time to ensure that allocations are triggered.
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Q: Do centres claim certificates on Pearson Progress?
A: In this phase, certificates are claimed on EOL in the usual way. Centres must also make sure that learners set up a Pearson Progress account so that they can be allocated to courses and access assessments.
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Q: Is Pearson Progress integrated with EOL?
A: Not yet, but we aim to do so. In the future, learner registrations (including transfers, top-ups, drop downs and moves to other courses) will be integrated so that changes to EOL reflect in Pearson Progress. In addition, certification triggers will be linked to Pearson Progress activity as well.
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Q: Can Progress be accessed on a tablet? How?
A: Pearson Progress is a web application so that it can be accessed from any device via the internet browser. It is not a native application to Android or Apple.
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Q: How do I select a sample?
A: Your sampling strategy is not affected by the customers' use of Pearson Progress or any other technologies at this time. This may change going forwards.
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Q: If my centre is part way through a course does it have to transfer evidence to Pearson Progress?
A: This is possible but not at all a requirement, and it may not be the best use of your time. However, it is a good idea to add the grades that have already been achieved. Do this by clicking 'Edit grades' on the progress tracker.
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Q: Will we have access to a centre's Progress account if we are allocated to it all year, or is it time-limited within the allocation period?
A: There is an expiry date to your access that we will usually set to cover the rest of the academic year. Of course, we are able to adjust this if required.
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Back to Pearson Progress: Information And Support index page.
