Cancelling a post-results service request
- If your application has not yet been processed, we can cancel the request and you will not be charged.
- Once a request has been processed or assigned for review, we may no longer be able to cancel it and the applicable service charge will still apply.
If you wish to cancel a request, please contact our Customer Service team by telephone or use live chat (8am to 5pm Monday to Friday) as soon as you become aware of the error.
Alternatively, you can create a case record and enter "Urgent - Cancel RoMM service request" in the subject line. However, requests submitted this way may not be reviewed immediately.
During busy results periods, requests can be processed quickly, so a delay in notifying us may mean the service has already started and can no longer be cancelled.
Related Articles:
Post-Results: Track A Request / Status Of Application
Pearson Support Portal: Creating An Account
Pearson Support Portal (Staff at Centres & Associates): Creating A Case Record
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