Please note: This error may be experienced by users who have created their own account and are trying to sign in when they have not yet verified their email address. Please check your email inbox for the verification email we sent and complete the verification steps before attempting to sign in again.
If you see the error message shown above in any other circumstance, please send an email containing the following pieces of information:
- Your username
- Your email address
- The URL/web address of the page- showing the error
- A screenshot of the error message
- A brief description of what you were attempting to do when the error occurred
Please ensure you send your email to the most relevant email address as per those listed below:
- Exams Officers & Centre Administrators - examsofficers@pearson.com
- Workforce Skills/Work-Based Learning - wblcustomerservices@pearson.com
- Teachers & Heads of Department - teachers@pearson.com
A Customer Services Specialist will resolve this for you and respond within 2 working days.
Assessment Associates Only: Please provide the details via our online form: Login Issues - Pearson Support Portal/Edexcel Gateway.
Please note: Students, Parents & carers - please contact our Student Services team by raising a case without signing in to the portal. When you raise a case, you'll be asked to provide attachments, which should be used to attach your screenshot of the error message.
Back to Pearson Support Portal: Getting Started article.
