Please click on the relevant platform link below to see a list FAQs and answers:
Q: Forgotten password
A: On the login screen, click "Forgot your username or password?" or use this link.
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Q: Email address of user no longer exists
A: You can still log into Pearson Progress using your username and password. It would be best if you edited your profile to change to the new email address immediately. It is also recommended that you set up a 'reset password via mobile phone' because this option would continue to work should you become locked out of your account before updating your email address.
Please note that your Pearson Pearson login could be fine, but your school could have de-activated your access to Progress.
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Q: I use single sign-on, but I’m locked out; how do I fix this?
A: You have a Pearson username and password if you've ever used a Pearson service before. e.g. ActiveLearn, HNGlobal.
Note: If you have an account but are asked to register, select register and follow the instructions.
Check out these tips for resolving common sign-in issues:
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Username: This may be your email address and differ from your school or institution username.
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Password: This is case-sensitive and has at least 1 uppercase letter, 1 number, and at least 8 characters. Select SHOW to see your password as you enter it.
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Q: I have requested a reset password link, but it has not been received
A: Please check your spam and junk mail folders. The only reason why this may not have been sent is if the email you provided is not an exact match to the email address you have registered in your account. Please try again with an exact match.
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Q: Server error
A: This may be a temporary issue. If the issue persists, please take a screenshot and then contact your Teacher; they'll liaise with Pearson for further investigation.
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Q: Which internet browser does Progress work best on?
A: All popular browsers are supported, also tablets and mobile phones for most features.
Platform and compatibility list:
| Device | Support Versions |
|---|
| Windows PCs | Latest version of: Chrome, Firefox, Microsoft Edge |
| Mac PCs | Latest version of: Chrome, Safari, Firefox |
| iOS Phones | Latest version of: Safari, optimization for Chrome |
| Android Phones | Latest version of: Chrome, optimization for EITHER Samsung Internet or UCBrowser |
| Note not compatible with Microsoft Edge pre-version 80 |
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Q: Browser settings error message.
A: If you see the following message on the Pearson Progress log in screen:
Click on the 'enable browser cookies or make an exception' link, which will open a help page on your device with instructions and a link for additional support:
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Q: How do I submit / re-submit an assignment?
A: You can upload new items at any point up to the assignment hand-in deadline. The way you do this is to go to the assessment, scroll down to see your evidence so far, click on the "+" sign top right, select upload, find your file and upload it. When you have uploaded all your files click "Close". After the deadline, you will have to ask your Assessor to give you an extension in order for you to make any further changes.
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Q: How do I un-submit an assignment?
A: You can delete items you have uploaded up to the assignment hand-in deadline. The way you do this is to go to the assessment, scroll down to see your evidence, find your file, click the 3 dots to the right of your file, select delete. After the deadline, you will have to ask your Assessor to give you an extension in order for you to make any further changes.
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Q: I'm moving to a new school/college Training provider. How do I transfer my work?
A: We do not yet have a feature to support this. We advise that you download your evidence for safekeeping before you leave your institution.
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Q: Can Pearson Progress be accessed on a tablet? How?
A: Pearson Progress is a web application which means that it can be accessed from any smart device via the internet browser.
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Q: Will I receive a certificate?
A: Your school or college will need to claim certification from Pearson on your behalf in order for you to receive a qualification certificate on successful completion of the course.
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Q: Can learners get notifications from Pearson Progress?
A: Leaners will receive various notifications from Progress, for example:
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Inviting them to start using Progress
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That they have been added to a course
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To remind them of an imminent assessment deadline
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That the deadline for an assessment has changed (e.g. extended)
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To let them know that an assessment has been marked and they can access the feedback.
Q: Does Progress flag to the learner and teacher if work is uploaded after the assessment deadline?
A: Yes. Learners can only upload work up to midnight on the day of the assessment deadline. After this point, only a teacher can upload learner work.
Q: I can't receive external emails from my school. How can I join Pearson Progress?
A: When asked to by your teacher or school administrator, go to https://learninghubprogress.pearson.com/ to find the Progress login page. If you already use another Pearson service like ActiveLearn and have a Pearson digital identity, use the same user name and password to log into Progress. If you don't, click on Create an account, where you should be able to create your account: please be careful about how you key in your email address to make sure it matches what your teacher has put into Progress.
Q I can't receive external emails from my school. How can I join Pearson Progress?A: When asked to by your teacher or school administrator, go to https://learninghubprogress.pearson.com/ to find the Progress login page. If you already use another Pearson service like ActiveLearn and have a Pearson digital identity, use the same user name and password to log into Progress. If you don't, click on Create an account, where you should be able to create your account: please be careful about how you key in your email address to make sure it matches what your teacher has put into Progress.
Back to Progress: Information And Support index page.
