Pearson Progress: Centre Staff FAQs

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Title	Pearson Progress: Centre Staff FAQs

URL Name	Pearson-Progress-Centre-Staff-FAQs

Issue

FAQ

Please click on the relevant platform link below to see a list of FAQs and answers:

Single Sign-on (SSO)

Forgotten password
Email address of user no longer exists
I use single sign-on, but I’m locked out, how do I fix this?
Am I able to use accented characters in my users names?
I have requested a reset password link, but it has not been received

Pearson Progress

Server error
Which internet browser does Progress work best on?
How do I remove a learner?
How do I add a learner?
How do I change a mark once submitted?
My learner’s name is spelt differently on EOL, does it make a difference?
How do I create a template programme?
How can I check my template has an eligible combination?
A learner has moved to another centre; can the work still be accessed or transferred?
Can Progress be accessed on a tablet? How?
Where do I give access to assessors?
Where can I see all the completed learners?
Where can I see all the 'in progress' learners?
Will a certificate be generated?
How do I invite new users?
How do I delete a course?
I've signed up to the Progress site and my colleague has added courses. I need to add students. Do I do this through the Progress site, or do I need to enter them through Edexcel Online?
I'm a Centre Staff user and have just tried to invite a colleague to the platform, but Progress tells me that their email address is 'invalid'. What do I do?
We have two subjects here, that we are keen to trial Pearson Progress in the next academic year. These are Applied Science and Creative Media. Do they set up their own accounts or should we have a central account?
How can I log in to access this? I've tried using my EOL login but it's saying 'your account is not active' in Progress. I'm QN for the centre.
Can centre staff and learners get notifications from Progress?
For Applied Science we have a 360GLH programme. We want to teach 180GLH of mandatory units in year 1 and the optional units in year 2. Is that OK? How do we set this up in Progress?
I teach on our centre's Sport BTEC and assess Business as well. I'm also the QN for our centre. Do I need 3 Progress accounts?
I have started to set up a course for Engineering, however, I can only select the unit size as 720 or 1080GLH. We currently only offer 180 and 360, which I am able to select on the Travel and Tourism course set up.
If I input last year's grades for students starting year 2 assessment in Progress, do I need to upload their assignments and evidence from last year?
Does Progress flag to the student and centre staff if work is uploaded after the assessment deadline?
Are assessor marks and comments visible to learners immediately, or is there a lag while internal verification takes place?
Can we add students who were registered last year (eg if teaching old and new learners in the same modules this year and next)?
Will ISVs be able to add comments or change details in an allocated centre's Progress account?
Does the use of Pearson Progress remove the need to produce spreadsheet assessment plans?
I can't see learner grades in the grading summary.
We are not receiving emails from Pearson Progress, how can we fix this?
My learners can't receive external emails. How can I invite them to join Pearson Progress?
I cant' see BTEC programme X in Pearson Progress?
How can I add grades for units completed before the course was set up in Progress?

Single Sign-on (SSO)

Q: Forgotten password
A: On the login screen click, "Forgot your username or password?" or use this link.

Q: Email address of user no longer exists
A: You can still log into Progress using your username and password. It would be best if you edited your profile to change to the new email address immediately. It is also recommended that you set up a 'reset password via mobile phone' because this option would continue to work should you become locked out of your account before you update your email address.
Please note that your Pearson login could be fine, but your school could have de-activated the user's access to Pearson Progress.

Q: I use single sign-on, but I’m locked out; how do I fix this?
A: You have a Pearson username and password if you've ever used a Pearson service before, e.g. ActiveLearn, HNGlobal.

Note: If you have an account but are asked to register, select register and follow the instructions.
Check out these tips for resolving common sign-in issues:

Username: This may be your email address and differ from your school or institution username.
Password: This is case-sensitive and has at least 1 uppercase letter, 1 number, and at least 8 characters. Select SHOW to see your password as you enter it.

Q: Am I able to use accented characters in my users names?
A: Yes.

Q: I have requested a reset password link, but it has not been received
A: Please check your spam and junk mail folders. The only reason why this may not have been sent is if the email you provided is not an exact match to the email address you have registered in your account. Please try again with an exact match.

Pearson Progress

Q: Server error
A: This may be a temporary issue. If the issue persists, please take a screenshot and send it to us, and we will ask our technology teams to investigate.

Q: Which internet browser does Progress work best on?
A: All popular browsers are supported, also tablets and mobile phones for most features.
Platform and compatibility list:

Device	Support Versions
Windows PCs	Latest version of: Chrome, Firefox, Microsoft Edge
Mac PCs	Latest version of: Chrome, Safari, Firefox
iOS Phones	Latest version of: Safari, optimization for Chrome
Android Phones	Latest version of: Chrome, optimization for EITHER Samsung Internet or UCBrowser
Note not compatible with Microsoft Edge pre-version 80

Q: How do I remove a learner?
A: You must be a Centre Staff member with 'manage users' access to remove learner access to Pearson Progress. 
Go to 'Centre User Management', find the learner’s name, click the 3 dots and select Remove from centre. This will remove the learner's access to Pearson Progress. 
Note: You cannot delete a learner from Pearson Progress if any work that has been submitted and assessed. 

Centre Staff member with 'manage users' access can also add and remove learners from courses.

Q: How do I add a learner?
A: You must be a Centre Staff member with manage users access to give learners access to Progress. Go to 'Centre User Management', click Invite users, enter the learner’s email address, select user-type as Learner, send the invite. The learner will receive an email notification with a link to create an account. If they already have a Pearson login for another Pearson digital service, they should use those login details and not create a separate account for Progress. 

Centre Staff member with 'manage users' access can also add and remove learners from courses.

Q: How do I change a mark once submitted?
A: You can edit the marking at any time until the end of the course by returning to the marking screen and editing as usual. If an assignment is not editable, it may be because you are not an Assessor on the course, there is a resubmission assessment for the same assignment being marked and that should be edited instead, or the course end date has passed - the end date is editable

Q: My learner’s name is spelt differently on EOL; does it make a difference?
A: Not necessarily but you should check with the learner. Your learner can edit their profile by clicking on 'Profile' at the top of their Home page. You are also able to amend the registration in EOL. Please check that the name entered in EOL has the correct spelling for certification.

Q: How do I create a template programme?
A: You must have 'Manage programmes' access to create a Programme Template. If you have access then you can select 'Programme Manager' in the main menu and then you will see the 'Create new programme template' button top right on your screen. Follow the steps to create your programme. Always check your unit choices against the requirements detailed within the qualification specification.

Q: How can I check my template has an eligible combination?
A:  At the moment Progress does not validate unit combinations (coming soon). It's the centre responsibility to check the chosen units against the qualification specification.
You can open the specification in another tab by clicking the link wherever it appears in the course and unit information. To contact our Subject Advisors who can offer sector-specific advice, please click here.

Q: A learner has moved to another centre; can the work still be accessed or transferred?
A: We do not yet have any features to support this in Progress. Your learner will retain their account at your centre if they need to access their files, providing the account has not been deactivated. The learner must use a different email address to be able to access a Progress account at their new centre.

Q: Can Progress be accessed on a tablet? How?
A: Progress is a web application so that it can be accessed from any device via the internet browser.

Q: Where do I give access to teachers/assessors?
A: You must have 'Manage users' access to give Teachers/Assessors access to Progress. Select "Centre User management" and then select "Invite users". Enter the email address of the Assessor that you want to invite, give the appropriate permissions, and click on "Send invitation link".

Q: Where can I see all the completed learners?
A: Users with a centre staff role can track learner progress through their course by selecting "Grading" and then selecting the course.

Q: Where can I see all the 'in progress' learners?
A: Users with a centre staff role can see learners’ grades by selecting "Grading" and then selecting the relevant course(s). There is a summary and unit view. 

Q: Will a certificate be generated?
A: You will need to claim certification via EOL for a learner to receive a qualification certificate.

Q: How do I invite new users?
A: You must have 'Manage Users' access to give new users access to Progress. To invite new users, click on 'Centre User management' and then '+Invite users' (top right). Then type/paste the email, select Centre staff, select appropriate permissions and Send. For Learners, you can switch to the bulk invite feature.

Q:How do I delete a course?
A: It is not possible to delete a course because all course records must be kept from year of certification for a further 3 years.

Q: I've signed up to the Progress site and my colleague has added courses. I need to add students. Do I do this through the Progress site, or do I need to enter them through Edexcel Online?
A: Leaners must be registered in both systems. Currently, these are separate tasks, but an integrated process is in development.
Learners must be invited as users to Pearson Progress and have set up accounts before they can access any courses and assessments that have been set up there. Learners must also be registered in Edexcel Online (EOL) so that Pearson’s external Quality Assurance process is triggered. This should be done within 60 days of starting a BTEC course.

Q: I'm a centre staff user and have just tried to invite a colleague to the platform, but Progress tells me that their email address is 'invalid'. What do I do?
A:

Check that the email address is valid
Are there any typos?
If the address has been copied or cut and pasted from somewhere else, are there any extra spaces or missing characters?

Q: We have two subjects here, that we are keen to trial Pearson Progress in the next academic year. These are Applied Science and Creative Media. Do they set up their own accounts or should we have a central account?
A: You just need to set up everything under your centre’s Progress account. You can create templates and courses for each subject, from which centre staff can then create assessments. Staff who work across departments or subject teams don’t need separate Progress accounts:

Q: How can I log in to access this? I've tried using my EOL login but it's saying 'your account is not active' in Progress. I'm QN for the centre
A: Your EOL and Progress account roles are not connected. You need accounts in both systems. If you are the first user at your centre, as you are the Quality Nominee, Pearson will invite you as the Centre staff with edit access. Please send your email address. Follow the instructions in the invitation email to get started. Once logged in, you can go to 'User management' and invite your colleagues and learners. 

Q: Can centre staff and learners get notifications from Progress?
A: Leaners will receive various notifications from Progress, for example:

Inviting them to start using Progress
That they have been added to a course
To remind them of an imminent assessment deadline
That the deadline for an assessment has changed (e.g. extended)
To let them know than an assessment has been marked and they can access the feedback

Centre staff will receive notifications from Progress, for example:

Inviting them to start using Progress
That they have been added to a course
To notify them when a learner has uploaded work for marking.

Q: For Applied Science we have a 360GLH programme. We want to teach 180GLH of mandatory units in year 1 and the optional units in year 2. Is that OK? How do we set this up in Progress?
A: Set up the programme template and then create a course. You can set the course duration to start and end as required. There is no set order in which units have to be delivered or assessments completed.

Q: I teach on our centre's Sport BTEC and assess Business as well. I'm also the QN for our centre. Do I need 3 Progress accounts?
A: Users only need one account in Progress but should check they have the correct role. For example, a Quality Nominee needs Centre staff access along with the QN flag tagged to access the system. This allows to teach and assess on a course provided they have been added to it. Assessors and teachers are the same role in Pearson Progress.

Q: I have started to set up a course for Engineering, however, I can only select the unit size as 720 or 1080GLH. We currently only offer 180 and 360, which I am able to select on the Travel and Tourism course set up.
A: Please check the qualification specification to ensure that the sizes are available for that subject and pathway, and check that you have current programme approval for the required sizes. This will determine which programmes you can see. If the size is valid and you have a current programme approval yet can't see what you need, please check with Pearson that the qualification is supported in Progress.

Q: If I input last year's grades for students starting year 2 assessment in Progress, do I need to upload their assignments and evidence from last year?
A: No, you do not need to upload work for learners who started a course before you started using Progress. However, your ISV will be aware that some centres will be transitioning this year, and some students may be partway through their studies.

Q: Does Progress flag to the student and centre staff if work is uploaded after the assessment deadline?
A: Yes. Students can only upload work up to midnight on the day of the assessment deadline. After this point, only centre staff can upload learner work.

Q: Are assessor marks and comments visible to learners immediately, or is there a lag while internal verification takes place?
A: Assessment feedback is not visible to learners until you issue it. If IV sampling is necessary, this must be done before you issue the feedback. To issue feedback, go to the assessment, select the learners that have been marked and click the issue button. Alternatively, go to a single learner, click the 3 dots at the end of the row, and select issue.

Q: Can we add students who were registered last year (eg if teaching old and new learners in the same modules this year and next)?
A: Yes, you can adopt Progress at any time during a course. Prior achievement (unit grades) can be entered into the course grading grid. You do not need to recreate any assessments that have already happened.

Q: Will ISVs be able to add comments or change details in an allocated centre's Progress account?
A: No. ISVs will have read-only access. They will be able to upload reports but won't be able to make annotations or send messages in the centre's Progress account. In the future, we aim to develop a more interactive process for external quality assurance.

Q: Does the use of Pearson Progress remove the need to produce spreadsheet assessment plans?
A: Yes. Provided all learning aims in the course are covered by assessments in Progress then there is no need to produce an assessment plan. This is because the assessment screen in Progress has an assessment plan view allowing you to see your assessments in a Gantt chart format.

Q: I can't see learner grades in the grading summary.
A: Please check that the grades have been Issued. To issue feedback, go to the assessment, select the learners that have been marked and click the issue button. Alternatively, go to a single learner, click the 3 dots at the end of the row, and select issue.

Q: We are not receiving emails from Pearson Progress, how can we fix this?
A: Please ask your email admin to whitelist these email addresses: notification@pearsoned.com & notifications@pearson.com

Q: My learners can't receive external emails. How can I invite them to join Pearson Progress?
A: Invite the learners as users using their email addresses. Share the URL to the Progress login page, and then students should be able to set up their accounts, providing they use the same email address that you put into Progress for each learner. 
Each learner should go to  https://learninghubprogress.pearson.com/ to find the login page.
If the learner uses another Pearson service like ActiveLearn and has a Pearson digital identity associated with the same email address, they should use the same user name and password to log into Progress.  If they don't, they should click on 'Create an account', where they should be able to create their account: they need to be careful about how they key in their email address to make sure it matches what you put into Progress as their learner email. 
Please note that if your learners cannot receive emails, they will not get notifications from Progress of assessments and deadlines

Q: I can't see our BTEC programme X in Progress?
A: Please check in EOL that you have current approval for the programmes. If they are not showing in EOL, please contact your International Account Specialist. If you have recently completed Qualification approval, you may see your programmes listed in EOL quickly, but it could take a little while for the data to refresh in Progress. If the programmes are still missing after a week, please contact your International Account Specialist.

Q: How can I add grades for units completed before the course was set up in Progress?
A: Click Grading in the main menu and select the required course. In Summary view, click Edit grades. Click on the grade in each unit to manually change it. Click Save. Please note that you can manually input unit grades and edit them later in edit mode, but you cannot modify those calculated by the system.

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Detailed Instructions

Not Applicable.