How do I find the name of a specific computer where the Invigilator Dashboard is running?

Check Invigilator Dashboard computer name

In order to connect the Test Player to the Invigilator Dashboard computer, you need to know which computer the Invigilator Dashboard is running on, as there may be more than one computer to choose from.

1. On the computer where the Invigilator Dashboard is logged in, open the Windows Start menu and type 'name'. You can then click on an option that says 'View your PC name'.
2. Make a note of the 'Device name', this is the name of your Invigilator Dashboard computer
3. On the Test Player, press Alt + Shift + F12 (you may also need to press the Fn key on your keyboard if it is a laptop) > enter the secret password (if you do not know the password please create a case and we can provide it) > select 'Configure & Diagnosis'.
4. You should now be able to find the same computer in the list (please note, it may be lower-case rather than upper-case). If you see the correct machine listed, click on it to highlight it in blue and go to the next step. Otherwise, select 'Start auto-discover' and wait for the list to populate. If the machine doesn't appear in the list, select 'Add manually' and add the correct Invigilator Dashboard using either the name or IP address (if known). If it still can't be found, please create a case. 
5. Select 'Test Connectivity', and if all the checks pass, press 'Save'. Otherwise, please create a case.
6. The Test Player is now connected to the Invigilator Dashboard.

 

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Pearson Support Portal: Creating An Account
Pearson Support Portal (Staff at Centres & Associates): Creating A Case Record

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