Secure Download Service (SDS) is a profile within Edexcel Online (EOL) that gives you access to confidential General Qualifications examination material. The SDS platform is different to Secure File Transfer (SFT), so please read below to understand how to access it.
If you require support for Secure File Transfer, please see Secure File Transfer (SFT).
There may be some exemptions when question papers are not available on SDS, for example if your centre is restricted from receiving hard copy question papers. You will also only be able to access material on SDS if you have entries for that paper. The entries also need to have been cleared 24 hours in advance of the exam date. Therefore, it’s not possible to make late entries and access materials on SDS at the same time. If you need further assistance, please contact Customer Services on the telephone number below.
- For UK centres contact 03444 632 535
- For International centres contact +44 (0) 120 477 0696
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Please create a case, and a Customer Services Specialist will be able to resolve this for you.
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User requirements to be granted SDS access:
To qualify to access SDS materials, a user must have a centre domain email address. Access cannot be granted to users who use public domain email addresses such as Gmail, Hotmail or Yahoo!
To meet the security requirements, the user will need to be available to receive a secure ring-back from the Customer Services Specialist on your centre's main telephone number. Once this call has been performed successfully, access to the SDS platform will be added to your account.
If you are new to the Exam Officer role and do not already have an EOL account, please complete our new EO online form. Once submitted, a Customer Services Specialist will be in touch via an onboarding call to get you set up and give you the required SDS access.
With the introduction of MFA to EOL, all centres can only have one user per Edexcel Online account; hence, with additional security measures Pearson has in place, it will supersede JCQ ICE regulation 4.4, which states, "Email accounts used for secure material access must belong to named individuals or be a group email account accessed solely by individuals authorised by the head of centre to handle secure materials."
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Standard and modified question papers (that are ordered through Access Arrangements Online) will be available 60 minutes before the start of the exam, except for IAL and International GCSE R papers, which will be available from 5:00 am UK time for morning exams, and 8:00 am UK time for afternoon exams.
Both standard and modified papers will be in the same zip file that is downloaded. Therefore, please check the version that you are printing and supplying for the candidate matches their needs.
Modified versions are made to order; therefore, you may not see all variants in the zip folder. If you require a variant that is not within the zip file, it is unlikely that we will be able to supply this version to you. However, please contact customer services to discuss available options.
Audio files will be available 48 hours before the exam (or the Friday before, if the test is on a Monday), and transcripts will be available 1 hour before.
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The integrity and security of the electronic question paper must be maintained during the downloading, printing and collating process. Detailed guidance on handling electronic copies of question papers can be found here on the JCQ website.
Key points from the ‘Instructions for the Conduct of the Examination’ document are summarised below:
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Electronic question paper materials must only be handled by members of staff authorised to do so by the head of centre. There should be at least two members of authorised staff and no more than six.
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Email accounts used for secure material access must belong to named individuals or be a group email account accessed solely by individuals authorised by the head of centre to handle secure materials.
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Files must only be accessed by the named individual(s) to whom they have been sent. Emails or links to secure materials must never be forwarded or shared.
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The file must be stored locally only for the purposes of printing and must then be deleted immediately. The file must then be deleted from the deleted items folder.
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Once printed, question papers must be sealed within a non-transparent envelope marked clearly with the exam details on the outside of the envelope. The envelope must be stored securely ready for transfer to the examination room at the appropriate time, in line with the requirements for printed question papers supplied by us.
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All downloaded audio files must be deleted once the exam has finished. Audio files must not be kept after the exam has been conducted.
If you become aware of any issues whereby a file has not been stored securely, or a CD/USB has been misplaced, you must inform QPD@pearson.com immediately.
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