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Entries must be made online via the Edexcel Online (EOL) system. Before using EOL, you must register one primary user at your test centre. This should be the person responsible for the administration of student entries. The primary user should supply an email address that they access regularly.
You can now directly create, amend and delete exam staff accounts on Edexcel Online (EOL).
As long as you have the 'Centre Admin' permission ticked on your account, you can create, amend and delete accounts with the following roles: • Exams manager • Exams officer • Exams assistant • Centre coordinator/administrator
With multi-factor authentication now fully implemented on Edexcel Online, we no longer need to conduct secure callbacks; all other roles (e.g., Teacher and Quality Nominee accounts) will continue to be managed by you directly. This includes amendments to these account types, including when they need to be deleted, which should still be controlled by centre staff.
As well as having access to manage exams staff accounts, you'll also get a notification whenever a new user is added or a new person is designated as an exams officer or head of centre. These notifications will also go to your head of centre. This will ensure only active roles are visible within Edexcel Online and that the correct contacts receive communications from us.
If your centre requires any amendments to the Head of Centre (HoC) within EOL, please complete the Head of Centre and Exams Officer form. You are required to have access to EOL already to complete the form.
Pearson will continue to periodically review accounts, including those which you have confirmed as being required. Any accounts which have not been logged into in the past 2 years will be permanently deleted.
Should you require urgent support with Examinations staff or HoC accounts, you can call us to speak to the expert team.
- International centres call +44(0) 120 4770 696 selecting option 2
If a non-examinations staff member leaves your centre, please immediately delete their EOL account immediately.
Please note: only delete accounts for staff who have permanently left. A user in the centre cannot restore deleted accounts.
Logging into EOL accounts using multi-factor authentication (MFA)
We have now introduced additional security to Edexcel Online, using Multi-factor authentication (MFA). This is an additional measure to protect user, centre and learner data. For detailed information, including downloading the app to your mobile device and using it to complete the sign-in process. Please see Pearson Portal Authenticator for details.
Please Note: With the introduction of MFA to EOL, all centres can only have one user per Edexcel Online account; hence, with additional security measures Pearson has in place, it will supersede JCQ ICE regulation 4.4, which states, "Email accounts used for secure material access must belong to named individuals or be a group email account accessed solely by individuals authorised by the head of centre to handle secure materials."
EOL Account Security
You'll need to use the e-mail address provided to you by your centre, and this e-mail address will become your EOL username. It is a requirement that all users are set up with a centre domain email address, e.g. name@centrename.com, as opposed to Gmail, Yahoo, etc.
It is best practice to change your password regularly, using a combination of uppercase and lowercase letters, numbers, and special characters for extra security.
If you have entered a password that matches one of the most commonly used passwords on the internet for additional security, you will see a warning message and be asked to choose an alternative.
Please see Edexcel Online: Resetting your Password for additional support.
Please note: In all cases, only the account holder should have access to their online account. Under no circumstances should any other person log in to your account, and your login details should never be shared. Failure to comply with these rules could result in a data breach which could constitute a breach of the terms and conditions of Pearson centre approval.
For information on EOL and how to use it to register candidates and perform other functions, see the detailed instructions below. There are also step-by-step video guides on EOL, which can be found on our qualifications website.
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