Parcelforce Labels: Replacing Labels for Exam Papers

How do I replace missing Parcelforce exam labels?

January 2025 exam series: The Yellow Label Service will be in place for this series for centres in England to exam return scripts. You can expect to start receiving labels for the January 2025 exam series as follows: 

• Edexcel Award exams - You can expect to receive labels (and attendance registers) from Monday 2 December.
• BTEC exams -   You can expect to receive labels (attendance registers and learner place cards) from Monday 25 November.  

We aim to dispatch labels in line with our attendance register delivery schedule, provided your centres entries were made before the qualification entry deadline. However, sometimes registers and labels can be delayed or lost in transit.

We cannot guarantee that labels will arrive on time if entries have been made after the entry deadline. If an entry is late, we will dispatch the register and label within 7 days of the entry being processed.

Further information about entry deadlines can be found here.

If an entry is made less than 7 days before the scheduled exam date, please request a new label to ensure that you can return exam papers as soon as possible.

If you have not received your labels, please see the detailed instructions below for guidance.

 

Do I need a yellow or a white label?

Please be aware that there are two different types of labels for returning scripts. Depending on the qualification and the centre's location, centres will receive either a yellow prepaid label for the Parcelforce collection or a white label.

The yellow label service is funded centrally by the DfE for centres in England only.
The white label service is not funded; therefore, centres will be required to cover dispatch/collection costs themselves.
 

Covered: GCSE, AS/A-Level, BTEC, T Level, Functional Skills - Schools, FE centres and WBL centres in England

Not covered: International GCSE, Edexcel Awards - International Centres, Wales, Scotland, N.Ireland, Channel Islands and Isle of Man, Overseas British Armed Forces schools.
Please be aware Edexcel Awards for UK centres are not covered by the yellow label service.

If your assessment is covered by the yellow label service, once you have the required labels to return your parcels, please book a collection via the Parcelforce web portal.

I've not received a yellow label.

If you haven't received your Parcelforce yellow label within a few days of the examination date, you can print your own labels.
Please see the below links and video guide for requesting the labels.

Please print replacement labels for delivery of your exam scripts to Hellaby Pearson Processing Centre on bright yellow paper if possible.  

Print label for General Qualifications, T levels and BTEC.
Print label for Functional Skills on demand.

Video guide for requesting a label:  

If your label does not pop-up: 

1. Please check your browser download folder, some browsers download the label directly rather than using a 'pop-up'
2. Check pop up blockers are disabled for whichever browser is being used
3. Try an alternative browser; Edge, Firefox and Chrome all work.

If you get the error message 'Site is temporarily locked', please clear all browser cache and history, close browser, re-open browser and try again or try an alternative browser. 

Please note: that for security purposes, you will need to use your Edexcel Online registered email address.
Labels are only valid for two weeks from the date they're produced, so please make sure you don't request them more than two weeks before the examination date.

You cannot request labels for the following:

• International GCSE
• Internally assessed/externally moderated coursework
• Controlled assessment or non-exam assessment

The initial dispatch of labels can be delayed if exam entries have been made late.

 

I've not received a white label.

Please note:  the white label service is not funded; therefore, centres will be required to cover dispatch/collection costs themselves.

If you haven't received your white label within a few days of the examination date, please return your parcel to the following address:

Pearson
Fretwell Road (off Hellaby Lane)
Hellaby Industrial Estate
Rotherham
South Yorkshire
S66 8HN

Please use your preferred tracked courier or postal service to return scripts. All returned exam scripts must be sent with appropriate tracking.

You must never use the standard Royal Mail postal system for dispatching exam scripts, as there is no way of ensuring their safe delivery or tracking them.

Back to Exam Administration index page.