Invoices: VAT Status

We have been paying VAT on our invoices however our centre is exempt from being charged VAT, how can this be changed and a refund processed? 

If your centre has 'eligible body' status and is exempt from making VAT payments, our records for your centre will need to be updated. 

Please create a case record and attach a copy of the Customer VAT status confirmation reply slip to the record. 

Upon receipt of the VAT status declaration, if the eligible body conditions have been successfully fulfilled, then your centre VAT status will be updated.

Our Credit Control team will then send an updated statement to you showing if there are any outstanding charges for your centre.
If your centre has any outstanding debt, then an amendment to the overall outstanding balance will be made taking into account the VAT previously paid.

Any remaining credit will then be allocated to your centre account, and a credit memo will be issued. 

The case will be updated within two working days. 
In certain individual circumstances, it may take longer for any outstanding credits to be allocated and in these instances; the case will be updated accordingly.   

N.B. VAT credits may be backdated up to a maximum of four years  
 

We also have a new customer self-service portal called iPay:

Related Articles: 
Pearson Support Portal: Creating An Account
Pearson Support Portal (Staff at Centres & Associates): Creating A Case Record

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