If you would like to dispute an invoice, please create a case record, selecting ‘Invoicing, Statements & Payments’ in the 'Issue Type' and ‘Invoice Dispute’ in the 'Category Type'.
You will need to give full details of the amounts disputed and the reason for your dispute. Payment cannot be withheld unless you dispute the amount of the charges, within 21 days of receipt of an invoice.
A Customer Services Specialist will contact you within two working days.
We aim to resolve invoice disputes within ten working days.
Please note: It may take longer to fully resolve all disputes depending on the nature of the investigation.
We have a customer self-service portal called iPay:
iPay allows you to:
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make secure payments by card online
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download copies of invoices and credit notes
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view or download your current statement of account.
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Allocate open payments and credit notes
This service is available twenty-four hours a day, seven days a week, all year round.
For further information, please see the related article below.
Related Articles:
Pearson Support Portal: Creating An Account
Pearson Support Portal (Staff at Centres & Associates): Creating A Case Record
iPay/iReceivables: Online Account FAQ Index
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