Pearson reserves the right to suspend a customer’s finance account if payment terms and conditions are not met or invoices are not paid in full by the due date. This means you will be unable to place orders, make qualification registrations and entries or book tests.
The suspension will only be lifted once full payment is made of all overdue invoices.
If you would like to discuss this further, please create a case record, and a Customer Services Specialist will contact you within two working days.
We also have a customer self-service portal called iPay:
iPay allows you to:
- make secure payments by card online.
- download copies of invoices and credit notes.
- view or download your current statement of account.
- Allocate payments and credit notes.
This service is available twenty-four hours a day, seven days a week, all year round.
For support, please see iPay/iReceivables: Online Account FAQ Index.
Related Articles:
Pearson Support Portal: Creating An Account
Pearson Support Portal (Staff at Centres & Associates): Creating A Case Record
Invoices: Requesting Copy Invoices, Statements & Credit Notes
Invoices: Disputes
Back to Invoice Query, Statements & Payments index page.
