Understanding your Statements and Invoices
Our statements provide a monthly summary of all open transactions on your account.
If an invoice is partially paid, it will be shown on your statement as ‘Original Amount’ and ‘Outstanding Amount’; the statement of account only shows outstanding receivables. This will include open transactions such as invoices, credits, and debits.
Historical invoices or those that are fully paid will no longer be part of the current Statement of Account (SOA).
You may also find our new Finance Welcome Guide helpful:
You can now access your finance account in our self-service portal, iPay:
In addition to receiving invoices electronically or by post, you can view, print, and download invoices and statements via our customer self-service portal, iPay (iReceivables).
iPay allows you to:
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make secure payments by card online
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download copies of invoices and credit notes
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view or download your current statement of account.
This service is available twenty-four hours a day, seven days a week, all year round.
For further information, please see iPay: Online Account FAQs.
Please see the support articles listed below.
