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January 2026 exam series support
If your centre requires access to electronic copies of question papers in the January 2026 exam series, for example if you make a very late entry or need to print onto coloured paper, they will be available to download on the Secure Download Service (SDS). This also includes audio files and transcripts for listening exams. Our recommendation is that a minimum of two members of centre staff have SDS included in their Edexcel Online (EOL) profile.
If your exam staff do not already have SDS added to their EOL profile, they will need to contact us and be available to receive a secure call-back from our Customer Services Specialist on your centre's main telephone number. Once this call has been performed successfully, access to the SDS platform will be added to their account.
It is important that all exam staff can access SDS as we will not be able to send electronic question papers via Secure File Transfer (SFT), on the day of the exam, without a secure call back to your centre’s main telephone number first. This could result in logistical challenges for your centre at a critical time in the day - with staff required to move between an exam hall and your reception/ exam office. This may result in delays, including potentially impacting the start time of the exam in question. To avoid this please make checks to your exam staff EOL profiles (and specifically SDS) today.
Very Late Entries
If you make any entries a week or less before the date of the exam, hard copies will not be sent to your centre. You will need to print the required amount of question papers from an electronic copy.
Electronic copies of question papers will be available via SDS if you are making additional entries. If you are making an entry for the first time this series for a new subject/paper, please contact us to request the question paper to be sent via (Secure File Transfer) SFT. This also includes late transferred candidate applications.
Missing question papers
Question papers will only be delivered, providing entries have been made for a subject. Therefore, first, please check your entries.
If you have any questions or need support, please contact us via the Pearson support portal so that we can help you resolve any issues well ahead of the exam series.
Question papers 'Pending' on the tracking list
Please only contact us if it is within 7 days of the exam taking place.
Related Articles: Tracking BTEC Exam Papers Pearson Support Portal: Creating An Account Pearson Support Portal (Staff at Centres & Associates): Creating A Case Record
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