If you receive your question papers from Pearson and the packaging appear to have been opened, we will need to be informed as a breach of security may have occurred.
 | Please make a note of the consignment number on the package and then contact a Customer Services Specialist with this information immediately by telephone.
You will also be asked to take some photographs of the packaging as evidence, create a case and attach the photographs to the case.
Once we have the necessary details from you, we will begin our investigation and update the case within two working days.
Further guidance on checking question paper packets can be found from page 13 of the JCQ ICE document. |
Related Articles:
Pearson Support Portal: Creating An Account
Pearson Support Portal (Staff at Centres & Associates): Creating A Case Record
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