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End-point Assessment: Service Level Agreements (SLAs) for EPA

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Information

 
TitleEnd-point Assessment: Service Level Agreements (SLAs) for EPA
URL NameEnd-point-Assessment-Service-Level-Agreements-SLAs-for-EPA
Issue
What are the services level agreements (SLAs) and stages for EPA?
FAQ

Service Level Agreements (SLAs) for EPA.png

Important

Effective from 01 August 2025, the following terminology will change as outlined in Annex B of the Apprenticeship Funding Rules 2025-2026 document:

  • Apprenticeship Assessment will replace End-Point Assessment
  • Assessment Organisation will replace End-Point Assessment Organisation
  • Gateway to Completion will replace Gateway

All the appropriate guidance documents and support will be updated in due course to reflect these changes. Please ensure to use the correct terms when searching for support.

Please select from the frequently asked questions below:

 

How long does it take for an email or case to be responded to?

5 working days (however on average these are often responded within 1-2 working days).

Gateway evidence has been submitted, what is the timeframe for EPA approval?

We have 2 working days to allocate to an IEA (Independent End-point Assessor), once allocated they have 3 working days to review gateway evidence to accept or reject the apprentice for EPA.

What is the minimum time required to schedule an EPA?

As minimum, 5 working days notice to ensure we have enough IEA availability*
*Some standards require more notice than others due to restrictions in the sector, e.g., Pharmacy, Healthcare, where we ask as minimum 10 working days notice; if you are unaware of the specific timeframe required for the apprenticeship standard please create a case or email EPA Delivery requesting this information.

What is the SLA for an EPA booking request to be assigned to an assessor?

Once a booking has been submitted, Pearson have 2 working days to allocate the booking to an IEA; once allocated to an IEA, he/she has 2 working days to accept/reject the booking request based upon their individual availability. If the IEA rejects the booking the cycle restarts.

How long does it take for a paper-based EPA test to be marked and results released?

5-10 working days for papers to be marked and grades released, however more often than not results are released on average within 5 working days.

When will the final EPA grade be released?

5 working days to release the EPA grade once the final EPA component has been assessed*
*Instances where the timeframe has lapsed due to certain circumstances, the EPA Delivery team will notify the training provider with an updated SLA.
 

Related EPA Articles:
End-point Assessment: Release of EPA Results
End-point Assessment: Choosing Assessment Dates
End-point Assessment: Release of Paper-Based EPA Test Results
End-point Assessment: Gateway Evidence Uploaded & Apprentice Status Unchanged

Back to EPA Delivery Index

Detailed Instructions
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