It is the training provider's responsibility to discuss dates when each apprentice is ready to undertake the EPA knowledge test, once confirmed you will make the booking through ACE360 which feeds into Rogo.
Before your apprentice is ready to take their onscreen EPA knowledge test, please take some time in reading through the checklist below to ensure you and the apprentice are fully prepared.
Please note: The information below will indicate whether the checklist item relates to remote invigilation or traditional in-person invigilation.
| Checklist Item | Remote | In-Person |
 | Review all information about traditional in-person invigilation & remote invigilation on our dedicated support articles. |  | |
 | If you are new to the service, please ensure you are linked with Pearson as your chosen EPAO in ACE360. | | |
 | Receive confirmation* that you have been linked with Pearson. | | |
 | Speak to apprentices to ensure that remote invigilation is suitable for them and share the required guidance documentation. | | |
 | Book the EPA knowledge test component and select either In-Person or Online (remote invigilation) as the delivery method with at least 5 working days' notice. | | |
 | Ensure the apprentice's email address is accurate in ACE360. | | |
 | Check in with the apprentice 2 days prior to the test date to ensure that they have received both emails** from Rogo. | | |
 | Check in with the apprentice after the test has been taken to ensure that everything worked as intended. | | |
*confirmation can be requested from the EPA Customer Services team
**please ask apprentices to check their junk/spam email folders
Important
- If you do not ensure the apprentice's email address is accurate in ACE360, the apprentice cannot be set up in Rogo to take their EPA knowledge test.
- If an apprentice is not able to meet the requirements outlined in the apprentice checklist they will not be able to take their test using remote invigilation. You will need to cancel the test booking in ACE360 and work with the apprentice to deliver the test using alternative methods, such as in-person invigilation.
- A strong, stable internet connection (preferably wired) is needed to successfully run onscreen EPA knowledge tests.
- If the internet connection drops or the connection is weak, the onscreen test may crash and will not be recoverable or the upload of responses may fail and will not be retrievable.
- If this happens, the apprentice's responses may be lost and the test attempt will be marked as void.
- For remote invigilation, equipment, and internet connection is the apprentice's responsibility; similarly this applies to the training provider if the apprentice is taking the onscreen EPA knowledge test at the training provider's premises.
- Pearson will not be held responsible for equipment technical failures and/or internet connection problems.
- Presently, there is no fee for offering remote invigilation using Rogo, as this is included in the EPA fee.
Related Rogo Articles:
End-point Assessment: Rogo FAQs
End-point Assessment: Rogo - Apprentice Assessment Checklist
End-point Assessment: Rogo - Technical Requirements
End-point Assessment: Rogo - Technical Support & Troubleshooting
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