End-point Assessment: Rogo - Receiving Emails

Important

Effective from 01 August 2025, the following terminology will change as outlined in Annex B of the Apprenticeship Funding Rules 2025-2026 document:

• Apprenticeship Assessment will replace End-Point Assessment
• Assessment Organisation will replace End-Point Assessment Organisation
• Gateway to Completion will replace Gateway

All the appropriate guidance documents and support will be updated in due course to reflect these changes. Please ensure to use the correct terms when searching for support.

My training provider has scheduled my EPA knowledge test, but I have not received any emails from Rogo.

Before contacting Pearson, please check your junk/spam email folders as the emails issued by Rogo may get flagged as junk/spam by your email provider. You may need to ask your IT department to whitelist the no-reply@rogo.email email address.

Welcome to Rogo email example

If you still have not received either your Welcome to Rogo email or the EPA Knowledge Test Booking Confirmation email, please contact epatestdelivery@pearson.com with your name and email address where a member of the team can manually reset your password.

Please note: The option to create a password is only valid for 24 hours from the date & time of the welcome email being received. If you are unable to create a password after this time, please use the forgotten password option from the login screen to reset your password instead.


Related Rogo Articles:
End-point Assessment: Rogo FAQs
End-point Assessment: Rogo - Apprentice Assessment Checklist
End-point Assessment: Rogo - Technical Requirements
End-point Assessment: Rogo - Technical Support & Troubleshooting
End-point Assessment: Rogo - Updating Login Details
End-point Assessment: Rogo - Access Arrangements & Reasonable Adjustments
End-point Assessment: Rogo - Practice EPA Knowledge Tests
End-point Assessment: Rogo - Accessing the EPA Knowledge Test
End-point Assessment: Rogo - EPA Knowledge Test Results

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