You can find Pearson's enquiries and appeals policy for EPA below, alternatively, a copy of this document is in the generic guidance section of the knowledge base in ACE360.
An appeal request can be submitted using ACE360, for guidance on how to do this, please refer to the support article, here, from ACE360's knowledge base. Please upload all relevant supporting evidence with your request to allow the appeal to be considered.
The appeal request will be allocated to the standard's Lead IQA (where applicable) or an independent IQA who was not involved in the quality assurance aspect of the initial EPA attempt. The result of your appeal request will be visible in the apprentice's ACE360 record within 10 working days of submitting your request.
Related EPA Articles:
End-point Assessment: Release of Paper-Based EPA Test Results
End-point Assessment: Release of EPA Results
End-point Assessment: Service Level Agreements (SLAs) for EPA
End-point Assessment: EPA Certification
