We welcome your feedback, which helps us to improve the products and services we provide. We aim to respond to feedback within 5 working days.
We aim to respond to complaints within 10 working days; however, to thoroughly investigate your concerns, we may need longer than 10 days. In this case, we will contact you after 10 working days to update you on the current progress of your concerns.
Feedback and complaints should be submitted via the support portal here.
Related Articles:
Pearson Support Portal: Creating An Account
Pearson Support Portal (Staff at Centres & Associates): Creating A Case Record
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