Important
Effective from 01 August 2025, the following terminology will change as outlined in Annex B of the Apprenticeship Funding Rules 2025-2026 document:
- Apprenticeship Assessment will replace End-Point Assessment
- Assessment Organisation will replace End-Point Assessment Organisation
- Gateway to Completion will replace Gateway
All the appropriate guidance documents and support will be updated in due course to reflect these changes. Please ensure to use the correct terms when searching for support.
We welcome your feedback, which helps us to improve the products and services we provide. We aim to respond to feedback within 5 working days.
We aim to respond to complaints within 10 working days; however, to thoroughly investigate your concerns, we may need longer than 10 days. In this case, we will contact you after 10 working days to update you on the current progress of your concerns.
Feedback and complaints should be submitted via the support portal here.
Related Articles:
Pearson Support Portal: Creating An Account
Pearson Support Portal (Staff at Centres & Associates): Creating A Case Record
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