If an apprentice record is withdrawn on ACE360 within 90 days of their start date (as input to ACE360), then the system will automatically credit one token back to you.
To withdraw an apprentice record, open the apprentice’s record and select the Actions button.
If the Actions button is not visible, then the function is not available for this record, i.e. they are already at the Grade Determined stage.
Please consult ACE360's knowledge base article for more information on how to withdraw an apprentice, this can be found here.
Related EPA Articles:
End-point Assessment: ACE360/EPA Costs
End-point Assessment: New and Existing Customers
End-point Assessment: Adding Standards to ACE360
End-point Assessment: Creating/Registering Apprentices in ACE360
End-point Assessment: Adding Purchase Order (PO) Numbers to Registrations
End-point Assessment: ACE360 Key Definitions
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