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Once the grade reporting is complete and the claim has been submitted and processed, please follow the steps below if you require any grade amendments.
Please select from the following options:
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Grade amendments - pre certification
If you wish to amend unit grades before the certificates are issued, please create a case record as soon as possible, so we ensure you receive the award documentation on time. Please include the below details when submitting your request:
- Learner name
- Registration number
- Unit number and name
- Details of the required amendment
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Grade amendments - post certification
If you wish to amend unit grades after the award documentation has been issued, you'll need to send us a written explanation for claim additions/removals and amendments.
If the learner has been certificated and you require an amendment to a claim, you'll need to submit an SA16 (BTEC) form (also dispatched with the original certificate), which you can find below.
Please do not send the original certificate back unless it is one of the following qualifications:
- All Security qualifications
- Health and Social Care
- Early Years
- Level 5 Diploma in Education and Training
- Higher Nationals
- BTEC Construction
If the certificate is not one of the above qualifications, please confirm that you have securely destroyed (for example, by shredding or incineration) the original certificate on your covering letter/SA16 form.
Please note: if we receive your request for an amended certificate more than a month after the certificates have been issued, we'll charge a duplicate certificate fee.
All returns should be made to the following address: |
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Pearson Account Services
The Lighthouse
14 The Quays
Salford Quays
Manchester
M50 3BF
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SA16 form
Once we have received your SA16 form, we will forward the request to our Quality Standards department; the team will contact the customer directly.
Please see Certificates: Amendments.
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Related Articles:
Edexcel Online: BTEC Eligibility Form Queries
Pearson Support Portal: Creating An Account
Pearson Support Portal (Staff at Centres & Associates): Creating A Case Record
Functional Skills Support
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