If a claim has been submitted and processed you are unable to amend this yourself on Edexcel Online.
Pearson prints certificates on a regular schedule, and therefore there is a limited window to catch and adjust incorrect claims.
If the claim is in a ‘Pending’ status, please use our BTEC Unit Grade Amendment form to request the claim adjustment. This form is located on Edexcel Online in the main central text area after selecting ‘BTEC & Functional Skills’ from the drop-down menu.
Pearson Customer Services work to a service level agreement of 2 working days, and as such may not be able to make the requested adjustments before the physical certificate has been produced.
In these cases, please send the original certificate back if it is one of the following qualifications:
- All Security qualifications
- Health and Social Care
- Early Years
- Level 5 Diploma in Education and Training
- Higher Nationals
- BTEC Construction
