Pearson Application Portal (Including Edexcel Online): Resetting Your Password

Please check that the following website URLs have been allowed within your centre network/firewalls (you may require support from your centre's IT/Network administrator):

The ‘Reset your password’ e-mail is sent from noreply@notifications.pearson.com. Please ensure you have also allowed this e-mail address in your network / firewall / quarantine setup. 

A: 1. If you have forgotten your EOL login password, from the login page, click on the 'Forgot password?' link:

 
2. On the forgot password page, enter your Edexcel Online username in the box (the email address used to create your account), then click on 'Submit':

If you are not sure what your username is, please ask your Examinations Officer/Centre Administrator for your details.

3. You will see a confirmation message advising that we have sent you an email containing password reset instructions:

 
4. Open the 'Password Reset Request' email and click on the 'Reset' link. 

Please note: The reset link expires after 24 hours and is only valid for a single use:

 Please note: This email will come from noreply@notifications.pearson.com. If you do not receive anything within 5 minutes, please check these points:

• Did you enter the correct email address in the username field?
• Has a junk/spam mail filter intercepted our email? – Please ask your IT department to check for any messages sent from noreply@notifications.pearson.com.

Your password must be changed within 24 hours of receiving the email. Please repeat the above steps to request a new link if this window is missed.

It is best practice to change your password regularly, using a combination of uppercase and lowercase letters, numbers, and special characters for extra security.

5. A new browser tab will open with a page that will allow you to enter a new password, ask you to confirm the password entered and then process the request by clicking 'Submit'.

Guidance on our password rules can be found in the 'How to choose a password - rules and security considerations' section below.

6. You will then see a message confirming that your password has been successfully reset:

Please note: your password must be changed within 24 hours of receiving the ‘Reset your password’ e-mail. If you attempt to use the link after 24 hours you will receive a message advising that the link has expired. Please repeat the above steps to request a new link if this window is missed. 

We have introduced password strengthening measures on the Pearson portal (as well as the systems accessed through the portal, which includes Edexcel Online). The mandatory requirements are that passwords: 

The mandatory requirements that have come into effect and will remain in place are passwords:

Best practice tips

• Use special characters randomly throughout your password. This is an effective way of ensuring a secure password.
• Don't reuse passwords. It is not recommended that you use the same password across multiple platforms because if one system is compromised, all others that use the same password are at risk.
• Don't use personal information. This will often be the first thing that a bad actor would try.
• The National Cyber Security Centre (NCSC) recommend using three random words, which means you are creating a password that will be ‘strong enough’ to keep bad actors out, but easy enough for you to remember. We understand that using three random words alone wouldn't meet all the above password requirements, so in conjunction with this we would also suggest substituting some letters for numbers and / or special characters. 

Please note: in all cases, only the account holder should have access to their online account. Under no circumstances should any other person log in to your account and your log in details should never be shared. Failure to comply with this would constitute a breach of the Universal Terms of Service and End User License Agreement for the Pearson Portal (which includes Edexcel Online).