If you experience any error messages within Edexcel Online, it would usually appear as a paragraph of red writing.
It may be due to a system update, or your session may have timed out.
First, try using a different web browser to resolve the error. If the problem continues, please try again later.
There is limited access to Edexcel Online functionality between 00:00 and 02:00 UK time.
Reporting problems
If you experience a problem with Edexcel Online that you can't resolve yourself, please contact us. Try to give as much information as you can to help us fix it for you, such as details of the menu option you were using, what you were querying, and any messages that were displayed that you think are relevant.
We'll do our best to resolve your problem. However, we recommend you contact in-house IT support before contacting us.
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