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Please click to expand the options below to see detailed information/support articles:
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Logging into EOL accounts using multi-factor authentication (MFA).
We have now introduced additional security to Edexcel Online, using Multi-factor authentication (MFA). This is an additional measure to protect user, centre and learner data. For detailed information, including step-by-step instructions, please see:
Please Note: With the introduction of MFA to EOL, all centres can only have one user per Edexcel Online account; hence, with additional security measures Pearson has in place, it will supersede JCQ ICE regulation 4.4, which states, "Email accounts used for secure material access must belong to named individuals or be a group email account accessed solely by individuals authorised by the head of centre to handle secure materials."
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Changes to Edexcel Online account management.
Edexcel Online (EOL) accounts for centre examination staff are created and managed by Pearson. All other roles (e.g. Teacher, Quality Nominee accounts) will continue to be managed by you directly. This includes amendments to these account types, including where these need deleting, which should still be controlled by centre staff.
Examination staff permissions will also remain to delete non-active accounts.
This will ensure only active roles are visible within Edexcel Online and that the correct contacts receive communications from us.
If your centre requires any amendments to the Head of Centre (HOC) or Examinations staff within EOL, please complete the Head of Centre and Exams Officer form. You are required to have access to EOL already to complete the form.
Pearson will continue to periodically review accounts, including those which you have confirmed as being required. Any accounts which have not been logged into in the past 2 years will be permanently deleted.
Should you require urgent support with Examinations staff or HOC accounts you can call us to speak to the expert team.
- If you are a UK centre, please call 0344 463 2535
- If you are an International centre, please call +44(0) 120 4770 696
Edexcel Online is our self-service portal for centre staff. Providing administrators with support at every stage of the qualification cycle, from approval to registration and entry, reporting of achievement and results, as well as post-results services.
It also gives teaching staff access to services including online booking for training events. Your Edexcel Online username and password will also give you access to our secure resources and ResultsPlus.
To use Edexcel Online, a user will need their own account, with the correct profile options/permissions suitable for their role.
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