Edexcel Online: Deleting Accounts

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Title	Edexcel Online: Deleting Accounts

URL Name	Edexcel-Online-Deleting-Accounts

Issue

How can I delete an Edexcel Online account?

FAQ

Changes to Edexcel Online account management

Edexcel Online (EOL) accounts for centre examination staff are created and managed by Pearson. All other roles (e.g. Teacher, Quality Nominee accounts) will continue to be managed by you directly. This includes amendments to these account types, including where these need deleting, which should still be controlled by centre staff.
Examination staff permissions will also remain to delete non-active non-examinations staff accounts.

This will ensure only active roles are visible within Edexcel Online and that the correct contacts receive communications from us.

If your centre requires any amendments to the Head of Centre (HOC) or Examinations staff within EOL, please complete the Head of Centre and Exams Officer form. You are required to have access to EOL already to complete the form.

Pearson will continue to periodically review accounts, including those which you have confirmed as being required. Any accounts which have not been logged into in the past 2 years will be permanently deleted.

Should you require urgent support with Examinations staff or HOC accounts you can call us to speak to the expert team.

If you are a UK centre, please call 0344 463 2535
If you are an International centre, please call +44(0) 120 4770 696

If a non-examinations staff member leaves your centre, please delete their Edexcel Online account immediately.

Please note: only delete accounts for staff who have permanently left. A user in the centre cannot restore deleted accounts. If you delete an account in error, please contact a Customer Services Specialist by creating a case record with the user account details. We will then manually restore the account.

To delete an Edexcel Online profile account, please follow the detailed instructions below once logged in.

Detailed Instructions

1. After logging on to Edexcel Online, select 'Centre Accounts' on the left side menu, then select 'List Accounts':

2. The initial accounts displayed will be limited to the following role descriptions:

3. To display all current accounts, tick the box next to 'Select Roles', then click 'Submit':

4. Locate the account to be deleted and click on the red 'X' on the right side:

5. You will receive a message asking you to confirm the deletion; select 'OK' if you are happy. This will delete the account:

Logging into EOL accounts using multi-factor authentication (MFA).

We have now introduced additional security to Edexcel Online, using Multi-factor authentication (MFA). This is an additional measure to protect user, centre and learner data. For detailed information, including downloading the app to your mobile device and using it to complete the sign-in process. Please see Pearson Portal Authenticator for details.

Please Note: With the introduction of MFA to EOL, all centres can only have one user per Edexcel Online account; hence, with additional security measures Pearson has in place, it will supersede JCQ ICE regulation 4.4, which states, "Email accounts used for secure material access must belong to named individuals or be a group email account accessed solely by individuals authorised by the head of centre to handle secure materials."