Edexcel Online: Deleting Accounts

You can now directly create, amend and delete exam staff accounts on Edexcel Online (EOL).

As long as you have the 'Centre Admin' permission ticked on your account, you can create, amend and delete accounts with the following roles:

• Exams manager
• Exams officer
• Exams assistant
• Centre coordinator/administrator

With multi-factor authentication now fully implemented on Edexcel Online, we no longer need to conduct secure callbacks; all other roles (e.g., Teacher and Quality Nominee accounts) will continue to be managed by you directly. This includes amendments to these account types, including when they need to be deleted, which should still be controlled by centre staff.

As well as having access to manage exams staff accounts, you'll also get a notification whenever a new user is added or a new person is designated as an exams officer or head of centre. These notifications will also go to your head of centre. This will ensure only active roles are visible within Edexcel Online and that the correct contacts receive communications from us.

If your centre requires any amendments to the Head of Centre (HOC) within EOL, please complete the Head of Centre form. You must already have access to EOL to complete the form.

To delete an Edexcel Online profile account, please follow the detailed instructions below once logged in.

Please note: only delete accounts for staff who have permanently left. A user in the centre cannot restore deleted accounts. If you delete an account in error, please contact us by creating a case record with the user account details. We will then manually restore the account.

If a non-examinations staff member leaves your centre, please delete their Edexcel Online account immediately.

1. After logging on to Edexcel Online, select 'Centre Accounts' on the left side menu, then select 'List Accounts':

2. The initial accounts displayed will be limited to the following role descriptions:

3. To display all current accounts, tick the box next to 'Select Roles', then click 'Submit':

4. Locate the account to be deleted and click on the red 'X' on the right side:

5. You will receive a message asking you to confirm the deletion; select 'OK' if you are happy. This will delete the account:

We have now introduced additional security to Edexcel Online, using Multi-factor authentication (MFA). This is an additional measure to protect user, centre and learner data. For detailed information, including downloading the app to your mobile device and using it to complete the sign-in process, please see Pearson Portal Authenticator for details.

Please Note: With the introduction of MFA to EOL, all centres can only have one user per Edexcel Online account; hence, with additional security measures Pearson has in place, it will supersede JCQ ICE regulation 4.5, which states, "Email accounts used for secure material access must belong to named individuals or be a group email account accessed solely by individuals authorised by the head of centre to handle secure materials."

If you change a user's email address, the new address becomes the user's Edexcel Online username immediately.

Pearson will continue to periodically review accounts, including those which you have confirmed as being required. If any user with the above roles has not been active on our platforms within 12 months, they will receive an email from us to advise that they have 28 days to log into Edexcel Online and retain their account. If the user does not log in within 28 days from receipt of our email, their account will be deleted from our systems. The email that users receive will come from eie.admin@edexcel.com with the subject line “Important: Edexcel Online Account Inactivity Notice - Action Required”  Please ensure that this email address has been added as a 'safe sender' by your centres IT.            

A copy of the email text can be seen below:

Subject: Important: Edexcel Online Account Inactivity Notice - Action Required  

Email body:

Dear Colleague,  
It looks like you haven’t logged in to your Edexcel Online account for over a year. As part of our commitment to keeping your data secure, we regularly review inactive accounts and will remove any that aren’t in use. Read our email here if you missed it.

What do I need to do?

If you still need your Edexcel Online account, just log in within 28 days of receiving this email. That will show us your account is still active and shouldn’t be deleted.

If you don’t log in to Edexcel Online within 28 days of receiving this email, we’ll delete your account. Please note that any data stored in the associated Edexcel Online mailbox will be permanently deleted and cannot be recovered. 

We’re here to help

Need help using multi-factor authentication? Forgotten your password? We’ve made support articles covering every eventuality – just find your issue and follow the steps.

See our Edexcel Online account support

If you’ve got any questions or need help, just  reach out to us via the Pearson support portal.

Kind regards,

Pearson Approval Team. 

If a user has been deleted but you need them to be reactivated, please contact us to reinstate their account.

Should you require urgent support with Examinations staff or HOC accounts you can call us to speak to the expert team.

• If you are a UK centre, please call 0344 463 2535
• If you are an International centre, please call +44(0) 120 4770 696