I am the Exams Officer/Centre Administrator.
Edexcel Online (EOL) accounts for centre examination staff are created and managed by Pearson. All other roles (e.g. Teacher, Quality Nominee accounts) will continue to be managed by you directly. This includes amendments to these account types, including where these need deleting, which should still be controlled by centre staff.
Examination staff permissions will also remain to delete non-active accounts.
This will ensure only active roles are visible within Edexcel Online and that the correct contacts receive communications from us.
If your centre requires any amendments to the Head of Centre (HOC) or Examinations staff within EOL, please complete the Head of Centre and Exams Officer form. You are required to have access to EOL already to complete the form.
Pearson will continue to periodically review accounts, including those which you have confirmed as being required. Any accounts which have not been logged into in the past 2 years will be permanently deleted.
Should you require urgent support with Examinations staff or HOC accounts you can call us to speak to the expert team.
- If you are a UK centre, please call 0344 463 2535
- If you are an International centre, please call +44(0) 120 4770 696
To create a new Edexcel Online profile account without the examinations staff profile, please follow the steps in the below-detailed instructions section once you log on. It is a requirement that all users are set up with a centre domain email address, e.g. name@centrename.com, as opposed to Gmail, Yahoo etc.
Edexcel Online usernames must be unique, so each account holder at your centre will need a different email address.
Please Note: With the introduction of MFA to EOL, all centres can only have one user per Edexcel Online account; hence, with additional security measures Pearson has in place, it will supersede JCQ ICE regulation 4.4, which states, "Email accounts used for secure material access must belong to named individuals or be a group email account accessed solely by individuals authorised by the head of centre to handle secure materials."
When setting up a new account, you'll need to specify what access you would like the new user to have. This will involve ticking the relevant boxes from the list available in the ‘User Access Profile’ section of the new accounts screen.
To create a new account or delete old ones, you'll need the ‘User accounts’ profile. You cannot grant access to profiles unless you have them yourself.
If you need to give someone access to something you don’t already have, please speak to your exams officer first. If you are the sole exams officer, we can upgrade your account - please ask your Head of Centre to complete the following 'change of details' form. Once this has been received, we will conduct a secure ring-back to ensure that all examination staff accounts within Edexcel Online are correct.
Remember, you can give a user access to specific services without permitting them to make any changes to the system. For example, a user with only the ResultsPlus profile ticked will only be able to access ResultsPlus services and not make candidate entries or book training events.
To be able to access secure content on our website, you'll need an Edexcel Online account, but you don't need any profile boxes ticking if all you want to do is download material. Access to these secure materials is granted based on your centre's entries (estimated or actual).
If nobody within your centre can do this, please ask your Head of Centre to complete the following 'change of details' form. Once this has been received, we will conduct a secure ring-back to ensure that all examination staff accounts within Edexcel Online are correct.tex
