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Edexcel Online: Account Management Changes FAQs

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TitleEdexcel Online: Account Management Changes FAQs
URL NameEdexcel-Online-Account-Management-Changes-FAQ
Issue

EOL account changes faqs.png
 

Logging into EOL accounts using multi-factor authentication (MFA).

We have now introduced additional security to Edexcel Online, using Multi-factor authentication (MFA). This is an additional measure to protect user, centre and learner data. For detailed information,  including downloading the app to your mobile device and using it to complete the sign-in process. Please see Pearson Portal Authenticator for details.

Please Note: With the introduction of MFA to EOL, all centres can only have one user per Edexcel Online account; hence, with additional security measures Pearson has in place, it will supersede JCQ ICE regulation 4.4, which states, "Email accounts used for secure material access must belong to named individuals or be a group email account accessed solely by individuals authorised by the head of centre to handle secure materials."

To view an answer, please click on the relevant question(s): 

FAQ
Q: What will happen with my EOL account?
A: Your account will remain the same, but the ability to create new exam accounts or edit existing ones will now be managed by Pearson.
Q: Can I still delete non-active accounts?
A: Yes, permissions to delete non-active accounts will still be available for examination staff.
Q: Can I still create other staff accounts, e.g., Teachers, Quality Nominees?
A: Yes. You will still be able to create and edit non-exam administration accounts.
Q: Why are you removing EOs access to create new / edit current accounts?
 A: In addition to removing the admin burden from EOs, we are enhancing the security measures to ensure details held are accurate and only permissions provided are for the role created.
Q: How will new EOL accounts be managed in the future?
A: If your centre requires any amendments to the Head of Centre (HOC) or Examinations staff within EOL, please complete the Head of Centre and Exams Officer form. You are required to have access to EOL already to complete the form. Once the form has been submitted, Pearson will call to verify the account and permissions required.

Pearson will continue to periodically review accounts, including those which you have confirmed as being required. Any accounts which have not been logged into in the past 2 years will be permanently deleted. 
Q: I need a new EOL account created but don’t have access to do this?
A: If you require a new EOL account for either the Head of Centre (HOC) or Examinations staff, please complete the Head of Centre and Exams Officer form.  You are required to have access to EOL already to complete the form.

Pearson will continue to periodically review accounts, including those which you have confirmed as being required. Any accounts which have not been logged into in the past 2 years will be permanently deleted.
Q: I urgently need an account creating?
 A: Should you require urgent support with Examinations staff or HOC accounts you can call us to speak to the expert team.
  • If you are a UK centre, please call 0344 463 2535
  • If you are an International centre, please call +44(0) 120 4770 696
Q: I urgently need a change to my account?
 A: Should you require urgent support with Examinations staff or HOC accounts you can call us to speak to the expert team.
  • If you are a UK centre, please call 0344 463 2535
  • If you are an International centre, please call +44(0) 120 4770 696
Q: The changes confirm that Pearson will now be creating and editing exam staff. Will EOs still be able to do this?
 A: No, the permission to do has now been from Exams Officers accounts, but they will still have access to delete non-active accounts.

Back to Edexcel Online Accounts index page.

Detailed Instructions
Not Applicable.
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