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Digital Functional Skills: Test Player Troubleshooting

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TitleDigital Functional Skills: Test Player Troubleshooting
URL NameDigital-Functional-Skills-Test-Player-Troubleshooting
Issue

DFS5.png

This guide has been created to help users of the Pearson Digital Functional Skills Test Player resolve any issues they may have.

If you are looking for general guidance around the process of assessing learners, please see our Digital Functional Skills walkthrough guide. If you haven’t already installed the software, please see Digital Functional Skills: Software Installation Guide for detailed support.

Please note that as the FS Digital Test Player is running in an online environment, a strong, stable and constant internet connection will be required throughout the test.

FAQ

Test Player Error Messages. Click on a title to see guidance:

The exam is outside of the time window:

error1a ds copy.png  

Cause of error

The start time of the exam is outside of the permitted window.

Steps to resolve.

  • Check that the start time is within 4 hours on either side of the scheduled time of the booking.
  • The learner and order number are for the learner sitting the exam.
Invalid order or Learner Number

error2a ds copy.png    

Cause of error

Learner and/or Order number are incorrect.

Steps to resolve.  

  • Ensure that the Digital Functional Skills test is being run using the Digital Functional Skills Test Player rather than the Test Player used for other qualifications like Maths, English and Sport. You can check the name of the program in the top-left:

Nothing happens after entering the Learner and Order number

error3a ds copy.png

Cause of error

No internet connection.

Steps to resolve. 

  • Check the internet connection and close, then re-open the test player.
 Communication with service has failed

error4a ds copy.png

Cause of error

No internet connection. 

Steps to resolve.

  • Check the internet connection and close, then re-open the test player.
Detailed Instructions

N/A
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