This guide has been created to help users of the Pearson Digital Functional Skills Test Player resolve any issues they may have.
If you are looking for general guidance around the process of assessing learners, please see our Digital Functional Skills walkthrough guide. If you haven’t already installed the software, please see Digital Functional Skills: Software Installation Guide for detailed support.
Please note that as the FS Digital Test Player is running in an online environment, a strong, stable and constant internet connection will be required throughout the test.
Test Player Error Messages:
The exam is outside of the time window:
Cause of error
The start time of the exam is outside of the permitted window.
Steps to resolve.
- Check that the start time is within 4 hours on either side of the scheduled time of the booking.
- The learner and order number are for the learner sitting the exam.
|
Invalid order or Learner Number
Cause of error
Learner and/or Order number are incorrect.
Steps to resolve.
- Ensure that the Digital Functional Skills test is being run using the Digital Functional Skills Test Player rather than the Test Player used for other qualifications like Maths, English and Sport. You can check the name of the program in the top-left:
|
Nothing happens after entering the Learner and Order number
Cause of error
No internet connection.
Steps to resolve.
- Check the internet connection and close, then re-open the test player.
|
Communication with service has failed
Cause of error
No internet connection.
Steps to resolve.
- Check the internet connection and close, then re-open the test player.
|
