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If there are no learners registered on the course at the time of sampling the Standards Verifier (SV) is not able to release the HNC.
If you believe this is the case, then please create a case record and this will be investigated, we will update the case record within two working days.
Related Articles:
Pearson Support Portal: Creating An Account
Pearson Support Portal (Staff at Centres & Associates): Creating A Case Record
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