To create a fallback claim using Edexcel Online, please follow the below steps.
1. To sign in, please go to https://edexcelonline.pearson.com; you will be asked to enter your usual Edexcel Online credentials, and once you click sign in, a verification code will be sent to the Pearson Authenticator app. For further information, including downloading the app to your mobile device and using it to complete the sign-in process. Please see Pearson Portal Authenticator for details.
2. You will then be directed to the EOL home page:
 3. Select 'BTEC & Functional Skills' or 'NVQ' from the drop-down menu:
 4. Select 'Candidates' and then 'Search by candidate':
 5. Using the available search criteria boxes, locate the candidate by searching for their current programme, alternatively enter the candidate's registration number or name, then click next:
 Please note: Edexcel Online uses 'pop-up' windows on your browser to display information. If your browser blocks pop-ups, please see Pop-up Blocker - How To Disable.
6. A pop-up window will appear matching the search information provided. Click on the 'Details' link to view the specific learner record:
 7. Scroll to the bottom of the learner record and select the 'Edit' button:  8. Select 'Fallback' from the available claim types beneath the learner and certification details:
Please see Certification: BTEC/NVQ Claims for additional information about claim types, and see Edexcel Online: Update Learner Details - Vocational Qualifications for assistance in making adjustments to learner details.
 9. Input the grades for the units the learner has achieved using the available options. Not all grades are available for all units in all qualifications. If a unit is 'greyed' out, this indicates an external assessment result reported by Pearson once marked and the result released.
 10. Input the Award Date (MM/YY)
 11. You should take an opportunity to review the claim and the information provided, then click 'Save' when you are happy everything has been reported correctly:
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