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Please select from the following options:
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Incorrect information on the certificate
If you have received a certificate that contains incorrect information, Pearson provides a service where a certificate can be amended and replaced for free.
Please note: the service for a free replacement certificate applies to Pearson-approved centres and covers Vocational Qualification certificates only. |  |
For any required amendments identified, the only original certificates needed to be returned to Pearson are for the following qualifications:
- All Security qualifications
- Health and Social Care
- Early Years
- Level 5 Diploma in Education and Training
- Higher Nationals
- BTEC Construction
Certificates for the above qualifications have to be returned to Pearson within 30 days of the centre receiving the original certificate.
Please note: the free replacement does not include requests from learners for post-certification amendments. If you are/were a learner, please click here for a list of current certificate service prices.
The amendments that can be requested are:
| Personal details: | Award information: | |
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- Incorrect units
- Grade changes
- Incorrect Award Date
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For all general qualifications and any vocational qualification not mentioned in the list above, certificates do not need to be returned and can be securely destroyed within centre.
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Diacritical marks
You can request this specialised amendment for learner names that contain specialised characters such as â, é, ö and others. |
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Braille certificates
Braille certificates are processed free of charge by request. To have a certificate reproduced in Braille, please create a case record and provide the following information:
- Learner name
- Learner Registration/Candidate number
- Unified English Braille (UEB) or Standard English Braille (SEB)
- Grade 1 or Grade 2
- Embossed or not embossed
Please note: this is a translation of the certificate and not a direct copy, and this process does not require the return of the original certificate.
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We recommend that the learner information on the certificate matches the details as they appear on their formal identification (Birth Certificate, Passport, etc.). This is because it may prove difficult to replace documents in the future without an ID that matches our records.
Pearson does not require a centre to provide copies of learner ID as it is expected that the required checks have already been performed in the centre. Please do not send copies of the ID. |
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Gender Reassignment
If the required amendment is due to gender reassignment, please see Gender Reassignment Certificate Amendments for specific instructions. This service is free of charge.
If you need to amend your certificates following gender reassignment, please send an email to student.requests@pearson.com with the following evidence:
- A copy of a recent utility bill (no more than three months old) containing your current name and address.
- A copy of photographic ID (passport or photocard driving licence) in your current name.
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| We will also ask you to return your original certificates to us. The student.requests@pearson.com email address is only used for gender reassignment cases, and any other emails sent to this address will not receive a response. |
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Learner request
We understand there may be circumstances where you need to request a change to your certificate(s). We may accept changes to personal details if:
- the centre made an error when they registered your entry.
- the name is abbreviated, and you need it to match the name on your identification
- any other exceptional circumstances.
We do not change the name/amend details for the following:
- change of name through deed poll
- change of name through marriage
- change of name for religious reasons.
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Please select the relevant replacement certificate service, explain the circumstances in the additional information field, and attach the evidence listed below from the email you’ll receive once you have completed the application.
A name change is not guaranteed, but we will confirm whether or not we need further evidence or if the change can be accepted. If we can make the change, we will ask you to return the original certificates to us before we send you the new document. If we cannot make the change, we will issue a full refund.
Please note: we can only issue a Certifying Statement of Results for General Qualifications, not a replacement certificate.
Documents we require for a name change or amendment:
- 2 forms of identification in your new or correct name, one of which confirms your current address; for example, a copy of either your current passport, photocard driving licence or birth certificate, together with a copy of a recent (no more than 3 months old) bank statement or utility bill
- evidence which links the name on your certificate to your new or correct name, for example, a letter from the centre which references the old name or confirms it was spelt incorrectly, or proof of your name change, for example, a copy of your deed poll
- your original certificate – once we have agreed to proceed with the change, you will need to return your original certificate.
Please note: we only require copies of your identification documents and not originals. |
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Centre request
Subsequent name change or amendment requested by the learner.
Please either send a cover letter providing the required amendments or a completed SA16 form (dispatched with the original certificate, or a copy can be downloaded below).
Please do not send the original certificate back unless it is one of the following qualifications:
- All Security qualifications
- Health and Social Care
- Early Years
- Level 5 Diploma in Education and Training
- Higher Nationals
- BTEC Construction
If the certificate is not one of the above qualifications, please confirm that you have securely destroyed (for example, by shredding or incineration) the original certificate on your covering letter/SA16 form.
All returns/requests should be sent to the following address:
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Pearson Account Services
The Lighthouse
14 The Quays
Salford Quays
Manchester
M50 3BF
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Cost of replacement certificates
To see a list of current certificate services prices, please click here.
For additional information on obtaining replacement documents, please click here. |
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Related Articles:
Pearson Support Portal: Creating An Account
Pearson Support Portal (Staff at Centres & Associates): Creating A Case Record
Gender Reassignment Certificate Amendments
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