Do I have to access Learner Work Assessment via Edexcel Gateway?
We recommend you access Learner work Assessment through Edexcel Gateway whenever possible. If you experience any technical issues access via Edexcel Gateway please try accessing via the direct links to Learner Work Assessment below:
Examination/Moderation - https://lwa.pqs.pearsonprd.tech/
Standards Verification - https://verification.pqs.pearsonprd.tech/
Any technical issues accessing via Edexcel Gateway or the links above should be reported to the Associate Helpdesk team via the Pearson Support Portal. If you are using Live Chat and speaking to the virtual assistant, just ask to connect to one of the team and select the Technical Support option if prompted.
|
Why do I get an ‘access denied’ error message when logging in to Learner Work Assessment?
While all Assessment Associates should have access to Learner Work Assessment, only Associates with certain accepted contracts will need to access the platform. If you have a contract which requires to you have access, confirmation of this would have been provided during your standardisation meeting, you have selected the correct version of Learner Work Assessment and you receive the access denied error message, please contact Associate Helpdesk team via the Pearson Support Portal. If you are using Live Chat and speaking to the virtual assistant, just ask to connect to one of the team and select the Technical Support option if prompted.
|
Why have I automatically been logged out of Learner Work Assessment?
The system will automatically log users out who have not been active for 60 minutes. Active in this instance means interactive with the system e.g. pressing buttons, using keyboard controls or watching/listening to a file.
|
I am unable to open Learner Work Assessment with my current browser. What other browsers can I use?
Learner Work Assessment is compatible with the following browsers:
- Chrome version 119 and above
- Firefox version 121 and above
- Edge version 119 and above
- Safari version 17.4 and above
|
In the Examination/Moderation version of Learner Work Assessment, my allocated centres are showing up as ‘pending’ even though they have uploaded work, why?
If your allocated centres are showing as pending even though they have uploaded work, please check:
- If any absent learners have been marked as ‘absent’ using the attendance dropdown
- All other learners have at least one file uploaded
- All files in a ‘Rejected’ state have been removed
- Any ‘shared’ files have been linked to the relevant learners, following the guidance here or shared file removed because it will not be linked to any learners
- No materials have been uploaded to the Administration section when all learners are ‘Absent’ and/or flagged as ‘No Evidence’.
If these checks highlight something is not correct, the centre will need to update the system. If you are in contact with the centre, please ask the centre make the required changes, if you are not in contact with the centre, you should notify Pearson via the method shared with you during your standardisation meeting.
If your checks show all of these requirements have been met, the centre may just need to press the submit button in Learner Work Transfer. Once they have done so and the request is successfully submitted, you will be able to access the materials. If the request has been successfully submitted by the centre and you still cannot see the required evidence after 24 hours, please contact Associate Helpdesk team via the Pearson Support Portal. If you are using Live Chat and speaking to the virtual assistant, just ask to connect to one of the team and select the Technical Support option if prompted.
|
Why I can only see some of my allocated centres or why can I see centres not part of my allocation?
Sometimes we may need to change allocations for different reasons.
If a centre has been reallocated from you to a different examiner you will no longer see this request in LWA, you should have received confirmation of this via email before the allocation was removed. If a new centre has been allocated to you these will show in addition to your initial allocation. Sometimes it can take up to 24 hours for changes to allocations to display correctly in Learner Work Assessment. If your allocations still look different from what you are expecting after 24 hours, please contact Associate Helpdesk team via the Pearson Support Portal. If you are using Live Chat and speaking to the virtual assistant, just ask to connect to one of the team and select the Technical Support option if prompted.
|
In the Examination/Moderation version of Learner Work Assessment, why can't I see expected team members in the Team View menu?
This might be because:
- A team member has been moved to a different team
- You have a certain role that means you need to access teams via a different method.
Sometimes one or more of your team members may have been moved to a different team or additional team members have been added to your team, these changes should have been communicated to you via email. Please note any change can take up to 24 hours to be reflected in LWA. If your team still look different from what you are expecting after 24 hours, please contact Associate Helpdesk team via the Pearson Support Portal. If you are using Live Chat and speaking to the virtual assistant, just ask to connect to one of the team and select the Technical Support option if prompted.
Some roles must use the AA search functionality to find the team member you want to view. If you still can't find your team, please contact Associate Helpdesk team via the Pearson Support Portal. If you are using Live Chat and speaking to the virtual assistant, just ask to connect to one of the team and select the Technical Support option if prompted.
|
Why can I see a team member but I am unable to access some of their requests?
You won't be able to see allocations under team members if the centres match one of your centre conflicts of interest even to view materials. If you are unable to see an allocation for a team member which isn't part of your centre conflicts of interest, please contact Associate Helpdesk team via the Pearson Support Portal. If you are using Live Chat and speaking to the virtual assistant, just ask to connect to one of the team and select the Technical Support option if prompted.
|
In the Examination/Moderation version of Learner Work Assessment, what am I expected to upload to the Administration Material section?
If you are required to upload materials into Learner Work Assessment, the details of these requirements will have been communicated during your standardisation. Please refer back to this meeting for the details of what you may be required to upload.
|
What are the reasons for a file to be rejected when it is uploaded to the Administration Material (Uploaded by AA) section?
These are the scenarios and remedial action that must be taken:
| The file is rejected because | Remedial action | | It is infected with a virus | Remove the file and upload a version that is not infected with a virus | | It is password protected | Remove the file and upload a version that is not password protected | | It is in a format not accepted by the system | Remove the file and upload it within a zip/compression file | | It or files within it e.g. a zip/compression file, are infected with a virus | Remove the zip/compression file and the infected files, and re-upload the zip/compression file with a version of the file that is not infected with a virus | | It or files within it e.g. a zip/compression file are password protected | Remove the zip/compression file and the password protected files, and re-upload the zip/compression file with a version of the file that is not password protected | | It has the same name as a file that has already been uploaded | Rename the file and upload or remove the duplicate file | | It is larger than 8GB | If a single file contains e.g. multiple mark sheets for different learners, if allowed, split the file into an individual learner’s mark sheet or use a zip/compression service like WinZip or WinRAR. |
If you are trying to upload a file and it isn't being rejected for one of the following reasons, please contact Associate Helpdesk team via the Pearson Support Portal. If you are using Live Chat and speaking to the virtual assistant, just ask to connect to one of the team and select the Technical Support option if prompted.
|
How long does it take to upload files to the administration section?
The upload time is dependent on the speed of your internet connection.
|
If I upload files to the Administration Material (Uploaded by AA) section of Learner Work Assessment, can centres view this?
No, any files uploaded to the Administration Material (Uploaded by AA) in Learner Work Assessment can only be seen or accessed by Pearson colleagues or other Assessment Associates with access to the allocation.
|
I have a moderation allocation were the centre has not included the highest/lowest scoring learner above 0, what can I do?
You may need to return the request to the centre for the missing learners to be added to the request via the manage learner functionality. Please refer to the guidance shared during your standardisation how to manage instances where the centre have not included the correct sample. If you are still unsure, please contact Associate Helpdesk team via the Pearson Support Portal. If you are using Live Chat and speaking to the virtual assistant, just ask to connect to one of the team and select the Technical Support option if prompted.
|
I can’t see any of my requests anymore, what’s happened?
If the deadline for viewing and accessing the request for a specific subject has passed the request will no longer be displayed in Learner Work Assessment. If you think you should still have access, please contact Associate Helpdesk team via the Pearson Support Portal. If you are using Live Chat and speaking to the virtual assistant, just ask to connect to one of the team and select the Technical Support option if prompted.
|
What do the different statuses in the Examination/Moderation version of Learner Work Assessment mean?
Please see below for the definition of the different statuses. Certain statuses will mean the request is shown in a different tab within the LWA portal.
| Section | Request Status | Description | | To Do | Pending | The request is with the Learning Provider/Centre. Evidence has not been submitted yet. Nothing for the allocated Assessment Associate to do within LWA. | | In Progress | Received | The request has been submitted by the Learning Provider/Centre and contains evidence for assessment. | | In Progress | Received (C) | A change has been made to the request e.g., additional learners, after it has been submitted by the Learning Provider/Centre. | | Completed | Completed |
The request has been submitted by the Learning Provider/Centre without any evidence. All learners are either Absent and/or flagged as not providing evidence.
|
|
The status of a received request has changed from 'Received' to 'Received (C); what does that mean?
Sometimes a centre can amend a request after it has been submitted to you. In these circumstances, the request is unlocked for the centre to make changes, and they have since resubmitted the request. Currently, this will occur if a late entry was made after you received the request and the centre has provided evidence for this learner. If this has occurred, within the affected learner's card on the view learner screen, you will see the date/time their entry was added to the request after the original submission.
|
I received a request from a centre, but they have just informed me they have made additional entries and submitted more evidence; how do I know which learners have been added since the original submission?
If the additional entries were made after you received the request, the status of the request will change from 'Received' to 'Received (C), and the learner card will show the date this learner was added to the request after the original submission.
|
How long will it take to download each file for each learner?
If you are unable to view the file within the media player in LWA, the download time is dependent on the speed of your internet connection.
|
Why can’t I download all files for a learner at the same time?
The ability to do this is not yet available in Learner Work Assessment. If you are unable to view the file within the media player you will need to download the evidence one file at a time.
|
I can't see the expected learners within a request.
This might be because:
- The learner's entry has been withdrawn
- The request is for a moderated unit and the centre has not added the learner to the request
If you are sure the learner is available for assessment for a moderated unit, please follow guidance shared during your standardisation for returning a request to centre. Sometimes it can take up to 24 hours for changes to allocations to display correctly in Learner Work Assessment. If the learners in your allocations still look different from what you are expecting after 24 hours, please contact Associate Helpdesk team via the Pearson Support Portal. If you are using Live Chat and speaking to the virtual assistant, just ask to connect to one of the team and select the Technical Support option if prompted.
|
