A user will lose access to the SharePoint folders if they have not accessed them for 90 days.
In this circumstance:
- a new account will need to be requested
- previously stored accounts on authenticator apps deleted.
To request a new account, please create a case on the Pearson Support Portal.
Once you have received a new email invitation, you will need to reactivate your access by following the steps shown below:
1. You will receive an email invite. Click the button 'Accept invitation' located at the bottom of the invite:
2. You will receive an on-screen prompt to set the permissions requested by Pearson for SharePoint. Click 'Accept' to proceed:
3. You will be prompted to set up multifactor authentication to keep your account secure. Click on the 'Next' button in the browser to continue:
4. Before proceeding further on your browser, you will need to delete your previously stored account on the Microsoft Authenticator app, before you will be able to set it up with your new account. Open the Microsoft Authenticator app on your mobile device and select the 'Pearson Education, Inc' account that shows your email address:
5. Select the ‘Settings’ icon in the top right corner of your screen:
6. Click the ‘Remove account’ option:
7. To set up Microsoft Authenticator with a new account, please see Registering Your Multi-Factor Authentication (MFA) For SharePoint, from Step 18.
Related Articles:
Pearson Support Portal: Creating An Account
Pearson Support Portal (Staff at Centres & Associates): Creating A Case Record
