If a user account is deleted, the user will see the message 'Invitation Redemption Failed' when they follow the link in their invite email:
You may also see 'Sorry, you don't have access.' message if following other saved links:
In this circumstance:
- a new account will need to be requested
- previously stored accounts on authenticator apps deleted.
To request a new account, please create a case on the Pearson Support Portal.
Once you have received a new email invitation, you will need to reactivate your access by following the steps shown below:
1. You will receive a new access redemption email once a new account has been requested. Click 'Send code' :
2. Click 'Accept' to allow required permissions:
3. You will receive a prompt to begin the Multi Factor Authentication (MFA) set-up, Click 'Next' to proceed:
4. Before proceeding further on your browser, you will need to delete your previously stored account on the Microsoft Authenticator app, before you will be able to set it up with your new account. Open the Microsoft Authenticator app on your mobile device and select the 'Pearson Education, Inc' account that shows your email address:
5. Select the 'Settings' icon in the top right corner of your screen:
6. Click the 'Remove account' option:
7. To set up Microsoft Authenticator with a new account, please see Registering Your Multi-Factor Authentication (MFA) For SharePoint, from Step 18.
Related Articles:
Pearson Support Portal: Creating An Account
Pearson Support Portal (Staff at Centres & Associates): Creating A Case Record
