First, please check that you have the latest version of A2C (you can find the latest version here) then select from the following options:
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Only Pearson is showing red light:
If all other AOs show green within the status tab, then please remove and reimport your access key that can be downloaded from Edexcel Online (EOL).
The 'How do I import my new access key' document guides you through this process.
The above error can sometimes occur if someone else in the centre has requested a new key. This is because the existing key on A2C will no longer be valid; importing the key from EOL will resolve this issue.
If this does not resolve the issue, please contact our Customer Services team, as we can then create a new key for you.
(The screenshot below shows a green light under the status option):
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All lights are red:
If there is no connection with any exam board, this may be an issue with your Internet or A2C connection.
If you are cannot fix the problem, please check with your business's IT support team to eliminate any potential internal issues and also the Avco Systems FAQs before contacting your A2C/MIS service provider for further
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Related Articles:
A2C: Receiving Overall BTEC Results by EDI File
A2C: Results Files Not Received
A2C: Results Files Errors
A2C: Finding Basedata
A2C: Entries and Results via EDI
Back to Results, Post-Results & Appeals index.
